Key Account Manager

Scapia · India

Scapia! A credit card that’s out there to make travel happen for people, by converting their everyday expenses into travel experiences. We’re a bunch of passionate people who work together, brainstorm and debate with each other, and don’t stop until we're proud of our work. Customer delight tops everything else! We’ve worked hard to create an environment of honesty and passion that sets everyone up for success.

As a Key Accounts, you will play a critical role in managing partner relationships after

onboarding, ensuring smooth day-to-day operations, and driving strong business outcomes across sales, fulfilment, and service. This role sits at the intersection of partner management, operations, and analytics, and is ideal for someone who enjoys solving problems, working cross-functionally, and building structure in a fast-moving environment.

Key Responsibilities:

• Partner Support: Act as the primary point of contact for partner brands/sellers to drive smooth day-to-day operations and issue resolution
• Performance Monitoring: Track partner performance across sales, service, fill rates, cancellations, and key operational SLAs to identify improvement areas
• Order Lifecycle Management: Oversee the order journey end-to-end to ensure timely processing, dispatch, delivery, and closure
• Returns, Claims & Exception Handling: Manage returns, claims, and operational exceptions with partners to ensure quick resolution and minimal customer impact
• Billing, Reconciliation & Compliance: Drive accurate billing, reconciliation, and partner compliance with agreed commercial and operational processes
• Top SKU Identification & Fulfilment Enablement: Identify high-potential SKUs and work with partners to enable faster fulfilment models such as SDD/NDD.

What you'll need:

• An undergraduate degree in business, commerce or prior experience in account management, partner management, category operations, seller management, or e-commerce operations.
• Strong ownership mindset with the ability to independently drive outcomes in a fast-paced

environment.

• Good analytical skills and comfort working with business metrics, operational dashboards, and performance tracking.
• Excellent stakeholder management and communication skills, especially in coordinating with external partners and internal cross-functional teams.
• Strong problem-solving ability, attention to detail, and comfort in handling execution issues with speed and clarity.
• Ability to work through ambiguity, prioritize effectively, and build processes from scratch where needed.