Community & Engagement Specialist

<p> Engage directly with customers in online communities and engagement platforms<br /> Respond to customer questions with high quality, helpful, and empathetic responses aligned<br /> with brand and tone guidelines<br /> Maintain community content quality by identifying solutions, improving thread clarity, and<br /> supporting moderation standards<br /> Support and execute initiatives that increase community participation, responsiveness, and<br /> repeat engagement<br /> Help onboard new members and encourage early participation through prompts, follow ups,<br /> and engagement programs<br /> Actively contribute to creating a welcoming, active, and scalable community environment<br /> Monitor community discussions to identify recurring issues, bugs, and emerging trends<br /> Escalate product issues and customer feedback using established workflows<br /> Contribute examples and insights to internal reporting and Voice of Customer summaries<br /> Collaborate with peers, Community Experts, and internal stakeholders to ensure consistent<br /> coverage and experience<br /> Use internal tools, dashboards, and AI assisted workflows to operate efficiently at scale<br /> What You Bring </p> <p> 2+ years of experience engaging with users through online communities, forums, social<br /> platforms, or customer support channels<br /> Strong written communication skills with a customer first mindset<br /> Ability to engage with semi complex customer issues and apply sound judgment within defined<br /> guidelines<br /> Attention to detail and commitment to quality, empathy, and integrity<br /> Comfort working in operational environments with queues, metrics, and service expectations </p>