Customer Support Executive

Tricog Health · Assam, India

Job Description:

• To address customer issues and resolve them in a timely and efficient manner.
• Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.
• Take ownership of customer issues.
• Escalate unresolved issues to the appropriate internal teams.
• Collect prompt and accurate feedback from customers.
• Provide accurate, valid and complete information using the right methods/tools.
• Keep records of customer interactions, and call data.
• Follow communication procedures, guidelines and policies.

Customer Support Executive Requirements:

• Qualification: Minimum of graduation in any field.
• Experience: 1 to 5 years.
• Language Preference: English, Hindi, Kannada and any other regional language.(Tamil/Telugu)
• Willing to work on rotational & night shifts.
• Excellent interpersonal and written and oral communication skills.
• Ability to work and support the team.
• Computer proficiency.
• Knowledge of conflict resolution techniques is preferable.
• Téléphonique Étiquettes.
• Ability to multitask, prioritize, and manage time effectively.
• Work from the office.

Industry: Health Care

Location: Malleshwaram(Bangalore)