Dispatcher - Intermodal

Forward Air · United States

Pay Rate: $50k - $60k per year Schedule: Mon - Fri 8am - 5pm The Dispatcher - Intermodal oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision‑making, discretion, and the ability to manage competing priorities in a fast‑moving environment. Responsibilities: * Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements * Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors

• Monitor containers to prevent demurrage and storage fees
• Providing detailed instruction to various personnel via email and phone
• Accepting & scheduling loads and providing excellent customer service
• Make routing decisions that satisfy customer expectations and company

• Analyze shipment data and proactively adjust plans to maintain service levels
• Resolve operational challenges by identifying root causes and implementing

• Prepare performance insights and trends for leadership review
• All other duties as assigned to meet evolving business needs.

• Strong analytical and operational decision‑making skills
• Proven ability to exercise independent judgment and discretion in day‑to‑day

• Advanced written and verbal communication abilities
• Demonstrated success in building and managing professional driver

• Proficiency in dispatch systems; AS400 experience a plus
• Transportation industry or load‑planning experience strongly preferred
• Demonstrated discretion and confidentiality in handling sensitive information
• Technical: Proficient with Microsoft O365 and common office technologies
• Environment: Ability to work on‑site and travel as needed for operational or