MICC Associate (Medical Information Call Center)

Qinecsa Solutions · India

About the Company

Qinecsa is a leading global provider of end-to-end pharmacovigilance solutions.

We are trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions.

Responsibilities

• Responding to inquiries from healthcare professionals and patients regarding drug safety and pharmacovigilance matters.
• Providing accurate and timely information on adverse events, product inquiries, and medical information requests.
• Documenting all interactions and ensuring compliance with regulatory requirements and company policies.
• Escalating complex inquiries or adverse events to appropriate personnel for further evaluation and resolution.
• Collaborating with the drug safety team to ensure seamless communication and follow-up on reported issues.
• Maintaining a high level of professionalism and empathy in all customer interactions to ensure customer satisfaction and trust.

Qualifications

• BPharma or MPharma Degree

Required Skills

• Minimum 1 year of experience in Medical information call handling
• Good Verbal and written communication skills
• Should be willing to work night shifts
• Should be willing to work from our Bangalore office