Team Lead

Job Description - Team Leader (Banking / International Customer Support) Position: Team Leader Location: Malad, Mumbai CTC: Up to 7 LPA Working Days: 5 Days a Week Shift: Rotational Shifts Job Summary We are seeking an experienced Team Leader to lead and manage a team of customer support associates in a dynamic and performance-driven environment. Candidates from Banking, BFSI, International Customer Support, International BPO, or Customer Service backgrounds are preferred. Key Responsibilities Manage day-to-day team operations and ensure achievement of performance targets. Monitor productivity, quality, attendance, and service levels. Conduct regular coaching, feedback sessions, and performance reviews. Handle customer escalations and ensure timely resolution. Drive team engagement and mai