Excel & Voice Process Hirings

WNS · Maharashtra, India

Advance Planning & Scheduling - Operations Planning Associate

Location: Mumbai

Shift: Rotational

Job Purpose:

To ensure day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

Key Accountabilities:

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.
• Maintain accurate records in Staff Admin, Excel, and related planning tools.

Skills & Knowledge:

• Graduate / Undergraduate with strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound operational calling in a time-sensitive environment.
• Clear spoken English with ability to communicate confidently and professionally on calls.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

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