Healthcare Representative

Insight Global · Remote, United States

Required Skills & Experience

• Bachelor's Degree
• 1+ years in a customer service position in customer-centric organization
• Plan benefits and limitations
• Understanding of CPT, ICD9, HCPCS codes, and COB rules.
• Medical terminology
• Excellent written and verbal communication skills
• Excellent PC Computer skills, specifically in Microsoft Outlook, Word, and Excel
• Ability to meet production and quality goals
• Ability to work under time constraints and meet deadlines
• Ability to work with direct supervision
• Ability to multitask, including documenting the system during a call
• Be flexible and adaptable to support team targets
• Ability to manage all callers and situations in a professional, tactful, and courteous manner
• Ability to quickly acquire the knowledge of the Plan’s various retirement, health plans and other
• insurance plans
• Ability to quickly acquire the knowledge to use a variety of Plan system applications
• Ability to handle multiple interruptions and adjustments to priorities throughout the day

Nice to Have Skills & Experience

• Entertainment or health plan experience

Job Description

The Rep II will be responsible for answering all of the incoming calls and inquiries for the Plan Office and is the primary source of general information as well as the Participant’s key to communication with the Plans. As the Participants’ first point of contact and often the primary source of information, the Service Representative contributes to the excellent customer service the Plan office strives to provide.

Compensation :

$25/hr to $28/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.