Customer Success Lead: Scale Support Operations & Growth

Snoonu · India

Snoonu, a technology-driven platform connecting customers, merchants, and delivery partners, is hiring a Customer Services Manager to lead support operations across phone, chat, and case escalations. You will drive customer satisfaction, coach a large team, and implement data-driven improvements in a fast-paced environment.

The role requires strong leadership, KPI-driven management, and collaboration with product and marketing teams to optimize the customer journey.