Application Support Engineer

NuSummit · India

Job Description – Application Support / Production Support

Role: Associate / Senior Associate – Application Support / Production Support

Experience: 2–4 Years

Location: Chennai/ Mumbai

Employment Type: Full Time

Employment Type - Full-time

Working Days - 5 Days Working

Work Schedule

• Candidates should be comfortable working in rotational shift timings and rotational week offs

Preference -

• Male candidates only
• Immediate joiners

Job Summary

We are looking for candidates who have hands-on experience in Application/Production Support, with good knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment.

Important:

• Immediate joiners , or candidates with maximum 15 days' notice period will be preferred.
• Candidate who is already staying in Chennai, or Mumbai will only be considered , as there will be a face-to-face round of interview.

Key Responsibilities

• Provide L1/L2 application and production support for business-critical applications.
• Monitor applications and production environments to ensure smooth and uninterrupted operations.
• Troubleshoot application-related issues and perform initial root-cause analysis.
• Handle incidents, service requests and production issues within defined SLAs.
• Monitor system/application performance and identify potential issues proactively.
• Work with internal technical teams to resolve complex application and infrastructure-related issues.
• Perform basic troubleshooting on Linux/Unix environments.
• Execute and troubleshoot SQL queries for data validation and issue investigation.
• Work with Oracle databases for basic database-related troubleshooting and support activities.
• Analyse application logs and identify errors/issues.
• Escalate critical or unresolved issues to the relevant technical teams.
• Maintain proper documentation of incidents, resolutions and support activities.
• Participate in shift handovers and ensure proper communication of pending/critical issues.
• Follow defined IT support processes, escalation matrix and operational procedures.

Required Skills

Mandatory:

• Application Support / Production Support experience
• Linux
• SQL
• Oracle Database
• Good troubleshooting and analytical skills
• Good verbal and written communication skills
• Willingness to work in rotational shifts and rotational week-offs

Required Educational Qualification (Mandatory)

• BE/B.Tech – IT / Computer Science
• B.Sc. – IT
• BCA
• MCA
• Candidate should be only from Computer Science background

Required Experience

2-4 years of relevant experience in Application Support / Production Support.