Strategy & Operations (Payments)

Operations (Payments)Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it.Selling internationally is a maze of tax, payments, and operational friction. Most brands avoid it or expand slowly and expensively.Outpost is your modular back office for global commerce.Pick only what you need — tax, payments, treasury, or operations — and unlock new markets without the overhead.We operate as Merchant of Record for digital and physical goods across 58+ tax jurisdictions. That means we own the full stack — payments, tax, compliance, and customer experience.Sell anything, anywhere. Without compromise.The RoleThis is an Operations role for someone who wants to build like a founder, work like an operator, and happens to have deep payments and acquiring experience.You'll work directly with the CEO across every part of the business: GTM, pricing, onboarding, treasury, product, and partnerships. You'll run toward the biggest problems, not away from them. Your payments background will be critical — as MoR, we own auth rates, PSP relationships, chargebacks, and payment economics — but you won't be siloed in payments.This is a ghostbuster role. Ghostbusters solve messy problems that don't fit neatly into one function. One week you're negotiating PSP pricing, the next you're debugging merchant onboarding, the week after you're building a new market launch playbook.Work is a big part of your purpose. You want to build something important, take ownership, and grow faster than anyone around you.What You'll GetYes, the work is intense. But in return, you'll get training and exposure most people wait 10-20 years to access.You'll be working on global problems, dealing with senior stakeholders, and owning strategic projects across payments, tax, finance, product, and operations — from day one.We won't handhold, but we'll coach you hard. If you're hungry, you'll leave this role with a world-class operating skillset.What You'll DoOperate across the business:Unblock bottlenecks across GTM, ops, finance, product, and customer onboardingOwn high-stakes, ambiguous problems — solve and systematiseWork with product to shape roadmap from the fieldCreate playbooks and processes that help us scaleTalk to customers and partners, and get deals over the lineHelp launch new markets, products, or payment railsBring payments depth where it matters:Own PSP relationships (Adyen, Nuvei) — negotiate pricing, manage performance, evaluate new partnersOptimize auth rates, build routing logic, manage decline recoveryRun chargeback operations and fraud strategyBuild visibility into payment costs and identify margin opportunitiesTranslate payments complexity into product and pricing decisionsExample ProjectsNegotiate improved pricing with Adyen based on volume and performance dataLaunch our merchant playbook in 3 new countriesBuild a routing framework that optimizes auth rate vs cost by marketDebug delays in settlements and fix them across engineering, ops, and PSPsModel and implement reserve and settlement logic for a new merchant segmentReduce chargeback rate through better fraud tooling and merchant policiesIdentify and pitch a new pricing model based on payment economicsEvaluate and onboard a new PSP for Latin America local acquiringWhat We're Looking ForIdeal background:Experience at PSPs, acquirers, or payment-adjacent fintechs (Adyen, Stripe, Checkout.com, Nuvei, Worldpay, Revolut, Wise)Operations roles — not pure product or pure commercialExperience with auth optimization, PSP management, chargebacks, or payment opsBonus: MoR platforms (Global-e, Digital River, Paddle) or high-volume e-commerce payments teamsSignals we care about:Ridiculous bias for action — you like to solve, not observeStrong EQ — you know how to read a room, a customer, or a blockerExceptionally hard working — you see work as a core part of your purposeFluent in ambiguity and chaos — startups are not neat, this will be hardCurious and resourceful — you can figure anything outComfortable getting hands dirty — your default mode is to do, not delegateYou can explain why auth rates differ by market and issuerYou've negotiated with PSPs or managed PSP relationships operationallyYou understand interchange economics and where margin leaksWhat this role is not:Not a pure payments specialist role — you'll work across the whole businessNot payments "strategy" without operational depthNot someone who needs defined processes to be effectiveWhy This Role Is DifferentThis isn't about maintaining processes — it's about building the operating system of Outpost from the ground up. You won't just be in the room, you'll be writing the agenda.Your payments experience will be a superpower — as MoR, payments is core to our economics. But you'll have exposure to every part of the business, work directly with the founding team and the CEO, and shape the future of a company solving one of the hardest problems in global commerce.We expect whoever is in this role to grow rapidly, and we'll back you every step of the way.Outpost TeamOur team were leaders at Revolut, Airwallex, Adyen and Wayflyer — and we're backed by top-tier investors who have built or backed some of the world's leading fintechs.What We OfferEquity and salary in a well-funded startupAbility to own your work and move fastWorld-class training from operators who've scaled globallyA global mission with real impactLow politics, high outputChance to grow into a senior leadership roleA culture of builders, not talkersWorking StyleWe work together in person in London or Amsterdam 5 days a week. We believe the hardest problems are solved in the room.Reach Outemile@outpostnow.comLearn moreOutpost CultureOutpost founderOutpost is where the hard problems are. If you want to help build the engine behind global trade, we'd love to hear from you. #J-18808-Ljbffr