Deputy Manager

Pasban - The Gatekeeper · West Bengal, India

We're hiring a Deputy Manager for our upcoming boutique wellness property in Mulshi - an hour from Pune, tucked into the Sahyadri hills, overlooking the lake. Small inventory, strong sense of place, real local food, unhurried service.

Pasban - The Gatekeeper is the next chapter from Akhil Anand, who scaled Tree of Life Resorts & Hotels into one of India's most respected boutique hospitality brands (eighteen destinations across the country).

What you'll do

- Run the front desk day to day: arrivals, departures, room assignments, upselling and billing

- Be the second-in-command of the rooms division and lead the shift in the manager's absence

- Own guest relations from pre-arrival to post-departure, including special requests and recovery

- Handle reservations coordination, night audit, cashiering and daily reporting on the PMS

- Roster, train and supervise the front office team

- Work closely with housekeeping, F&B and the wellness team so the guest journey stays seamless

Who we're looking for

- 4-6 years in front office at a hotel or resort, with at least 2 years in a supervisory, assistant or deputy role

- Hands-on with a PMS (IDS, Opera or similar), night audit and daily reports

- Experience at a boutique, resort or wellness-led property is a strong plus

- Warm, unhurried presence; someone who sets the tone of a stay in the first five minutes

- Comfortable relocating to and living in Mulshi

What we offer

- Full-time role, based on-site in Mulshi

- Accommodation and meals provided on the property

- A team that shares the same philosophy about what a hotel should feel like

- Direct working relationship with the founder