Customer Success Operations

Zintlr · India

Bangalore | In-offce

Fresher / 0–2 Year | B2B SaaS

About Zintlr

Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

About the Role

We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

About Zintlr

Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

About the Role

We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

What You'll Do

• Manage inbound customer queries via email and chat, ensuring timely and high-quality responses

• Own day-to-day CRM operations on HubSpot — maintaining data accuracy, clean pipelines, and well-organized records

• Build and maintain a knowledge base by documenting FAQs and recurring solutions

• Support onboarding for new customers, helping them get value from the product early

• Work closely with the CSM to flag issues, manage escalations, and maintain smooth support workflows

• Collaborate with Product and Engineering teams to relay customer feedback and highlight recurring pain points

What We're Looking For

• Strong written and verbal communication — you can explain things clearly, simply, and with empathy

• A customer-first mindset with high attention to detail

• Familiarity with HubSpot or similar CRM/support tools (preferred, not mandatory)

• A quick learner with genuine curiosity about SaaS products and workflows

• Organized, reliable, and proactive — you take ownership without needing constant direction

• Freshers welcome; internship experience in customer support, operations, or SaaS is a plus

KPIs You'll Own

• First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels

• Resolution Time: Closing tickets efficiently without compromising on quality

• CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date

• CSAT: Delivering consistently positive experiences in every customer interaction

Why Join Zintlr

• Work closely with the passionate leadership

• High-ownership culture where your contributions are visible and valued

• Competitive compensation with a flexible work setup

• A team that rewards initiative, problem-solving, and a bias for action