Head of Unit

GramPro Business Services Pvt. Ltd. · India

NB: " We are recruiting for a scheduled commercial Bank"

Job Description: Unit Head/Lead Product- Bharat Connect (BBPS) Customer Operating Unit (COU).

Position: Unit Head BBPS COU

Location: Kochi, Kerala

Role Objective: To lead the Bharat Connect Customer Operating Unit under the Bharat Bill Payment System (BBPS), driving product development, implementation, and operations across the Bank’s various digital and physical channels.

Ker Responsibilities:

• Lead the product strategy, design, and implementation of BBPS COU across the Bank’s ecosystem.

• Drive COU enablement across Digital Channels, Branch Banking, ATM, and Micro ATM platforms.

• Identify, evaluate and onboard Bharat Connect Agent Institutions (AI’s) in alignment with regulatory and business guidelines.

• Oversee onboarding and management of Bharat Connect Agents (Merchants), ensuring activation, monitoring and ongoing support.

• Collaborate with IT, Operations, Compliance, and Channel heads for smooth product rollout and integration.

• Ensure end-to-end compliance with NPCI, RBI, BBPS guidelines, including transaction security, reconciliation and dispute management.

• Develop and manage product roadmap, including new features, enhancements, and automation initiatives.

• Drive growth through channel optimization and merchant ecosystem expansion.

• Prepare and present performance dashboards, KPI’s, and strategic report to Division Head and HOD.

• Lead, mentor, and support COU team to achieve operational and strategic goals.

Qualification & Experience:

• MBA or B-Tech IT or Graduate/Post Graduate with relevant experience.

• 8-12 years of experience Digital Banking Products, Experience in BBPS is as added advantage.

• Hands on understanding of BBPS COU operations, NPCI guidelines, and multi-channel implementation.

• Experience in agent/biller network management and digital ecosystem development.

• Strong analytical, leadership, and project management skills.