Contracts Administrator - MTS / SFA
Mecklenburg County · United States
Job Description
FollowYour Calling, Find Your Career!!
Please applyby: Sunday, August 16th, 2026
SalaryRange: $57,346.00 to $86,019.00 per year.
Hiring Range: $57,346.00 to$80,000.00 per year.
Thisis an exempt (salaried) position. Payrates are based on education, skill, experience level and internal equity.Internal equity considerations include an assessment of the applicants salaryhistory and qualifications in comparison to the market rate and requirementsfor the job.
At MecklenburgCounty, youll have the chance to build a career as unique as you are withsupport, inclusive culture, and technology to become the best version of you.Were counting on YOUR unique voice and perspective to help Mecklenburg Countybecome even better, too. Join us and build an exceptional experience foryourself, and a better working world for all.
TheMecklenburg County Department of Child, Family, & Adults Services strivesto strengthen families and communities through a safety-net of services,collaborations, and hope. Our vision is to define and cultivate anorganizational culture that is more compassionate and understanding toward eachother and our clients.
ServicesFor Adults (SFA) is a part of the Adult Services Division of the MecklenburgCounty Department of Child, Family, and Adult Services. The division is responsible for three mainprogram areas: Adult Social Work Services, the Senior Citizens NutritionProgram, and the Mecklenburg Transportation System (MTS). Position Specific InformationThe Mecklenburg Transportation System (MTS) provides coordinated non-emergency and general public transportation to eligible residents in Mecklenburg County.
The Contracts Administrator / Social Services Program Coordinator is responsible for managing and overseeing contracts related to purchased transportation services within the Mecklenburg Transportation System (MTS). This includes ensuring vendor compliance, maintaining safety and service standards, and supporting program integrity through detailed monitoring and documentation.In addition, the Contracts Administrator leads community engagement and outreach efforts, helping residents understand available transportation services, strengthening relationships with community partners, and ensuring equitable access for all eligible populations.
Position expectations include, but are not limited to:
Contract Management & Compliance
- Oversee all contracts for purchased transportation services.
- Monitor contracted transportation providers to ensure compliance with safety standards, service requirements, and contractual obligations.
- Conduct scheduled and unscheduled onsite provider assessments to ensure compliance with the MTS System Safety Plan.
- Review provider-reported complaints, investigate issues, and determine corrective actions.
- Maintain and audit compliance documentation, performance records, and safety-related training requirements.
- Ensure correct application of federal and state policies regarding program and funding eligibility.
- Facilitate regular communication and meetings with contracted vendors to provide updates, clarify expectations, and address concerns.
Program Coordination & Reporting
- Prepare monthly, quarterly, and annual reports reflecting contract performance, vendor compliance, and operational needs.
- Support ongoing program improvements by monitoring trends, identifying challenges, and proposing solutions.
- Coordinate internally with supervisors and staff to ensure consistent communication and program alignment.
Community Engagement & Outreach
- Represent MTS in community events, informational sessions, and outreach activities to raise awareness of transportation options.
- Build and maintain partnerships with community organizations, service providers, and advocacy groups to strengthen transportation access.
- Develop outreach materials and messaging that explain program eligibility, resources, and transportation procedures.
- Gather community feedback and relay insights to leadership to guide program enhancements and service equity efforts.
- Serve as a liaison between the community and MTS to ensure client needs are clearly communicated and addressed.
Stakeholder & Staff Collaboration
- Coordinate and facilitate internal meetings focused on contract monitoring, vendor performance, and program goals.
- Participate in professional trainings, workshops, and conferences related to contract oversight, transportation safety, and social services.
- Work closely with internal teams to support quality control, program readiness, and compliance needs.
Business hours are Monday Friday, 8 am to 5 pm. Office location is 3205 Freedom Drive, Charlotte, NC 28208.
Position Summary
Coordinate and supervise the overall functions of a program within social services. This position, under minimal supervision, is responsible for ensuring quality control and appropriateness of the program, coordinating special projects, and preparing applicable reports.
Essential Functions Coordinate and supervise program activities and assist in the development of program.
Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers.
Review and audit staff cases and workloads to prioritize duties and referrals for new cases.
Participates in staff conferences regarding programs.
Investigate and take action on requests, suggestions or complaints concerning services in the assigned area.
Monitor current programs and assist with the development of new programs.
Complete monthly and quarterly program reports.
Participate in staff conferences, workshops and other learning regarding assigned programs.
Provide leadership to staff members.
May be required to staff shelters in the event of disaster.
Experience: Minimum of three years of social services or human services experience.
Education: Bachelor's degree in a related field. Combination of relevant education and relevant experience accepted? Yes Licenses and Certifications:Requires a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges Preferred Qualifications
Experience with NCTracks Operations or similar provider communication portals.
Experience with FTA and FMCSA compliance guidelines.
Knowledge of or experience in contract management.
Knowledge of or experience in community engagement strategies.
Availability for occasional after-hours support related to vendor or community needs.
Knowledge, Skills and Abilities Knowledge of
Customer service principles
General social work principles and available resources
Social Services procedures, practices and methods
Case management methods and techniques
Applicable Federal, State, and local laws, rules, and regulations
Intermediate computer skills in Microsoft Office Suite Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Follow-Up: Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisors request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Details
| Company | Mecklenburg County |
| Location | United States |
| Type | FULL TIME |
| Niche | general |