We're looking for Customer Advocates with at least 2 years of customer-facing
experience to build an exciting career at Carvana - the fastest-growing used
automotive retailer in U.S. history and one of the four fastest companies to
make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting
involved in the local community, our Customer Advocates are leading the charge
in reintroducing happiness into the car-buying process. Ready to join the
'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that
team members be available to work 7 days a week. Days off will rotate between
weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19/hr with significant growth
opportunities based on performance. You can boost your earnings within a short
timeframe:
- Pay Range: $19-$21 hourly
- Starting Pay: $19/hr
- At 3 Months: $19.50/hr
- At 6 Months: $20/hr
In your first year, you can progress from $19/hr to $21/hr through our
performance-based Careers Not Jobs program, which provides four merit
opportunities annually. As part of this program, eligible team members can enjoy
an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based
incentive programs specific to your location, potentially unlocking even greater
earnings.
Benefits + Perks:
We continually invest in our team members’ success because when our team members
grow, we grow. Here is how we invest in you:
* Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with
Carvana match, opportunity for overtime during busy seasons
* Fast Track Advancement Opportunities: Stellar performers achieve higher pay
rates sooner based on performance. Hard work and stellar performance won't go
unnoticed.
* Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision
benefits. Wellness program to support mental, physical and financial health.
We know pets are family too! Benefit from our pet care savings program to
keep your furry friends healthy and happy.
* Time Off & Work-Life Balance: Generous paid time off (13 days for the first
year, increases to 20 days thereafter)
* Education Support: We support you depending on where you are at in your
education journey - if you are looking to pursue a bachelor's degree, we
offer tuition reimbursement. And if you already have your bachelors degree we
have a student loan repayment program!
* Equity: Carvana Shares is something that we grant to our team members on an
annual basis where you get to be an ‘owner’ in the company. We also offer an
Employee Stock Purchase Plan discount!
* Professional Development: Extensive internal growth and professional
development opportunities
* And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with
at least 2 years of customer-facing experience to:
* Deliver vehicles straight to customers' doors with our custom car haulers
(don't worry - a commercial license is not required to drive the hauler and
you will receive ample training)
* Frequently load/unload vehicles onto the hauler (this part does require
getting physical!) and regularly inspect the car-hauler to make sure the
vehicle maintains safe to drive
* Complete customer paperwork and include thorough notes in our customer
tracking system
* Consistently drive safe and maintain a clean driving record in accordance
with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local
jurisdiction within the first 90 days of employment (process sponsored by
Carvana). This process may involve satisfying state-specific requirements. For
further details, candidates can review their local state notary requirements
here: State Notary Requirements [
* Candidates must be able to satisfy state-specific requirements related to
access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a
Chauffeur's license or any other state specialty license within the first two
weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first
90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
* Ability to perform physically demanding tasks like detailing vehicles and
loading/unloading vehicles onto our haulers in indoor and outdoor conditions
with occasional exposure to inclement/extreme weather (some markets may
require deliveries to be made in the snow, while other markets require
deliveries to be made in the summer heat).
* Ability to walk/stand and sustain physical activity for extended periods of
time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms,
twist, kneel, crouch, climb, balance, and squat
* Requires the grasping, carrying, lifting, pushing, and pulling of items of
50lbs.
* Frequent driving requires excellent visual acuity and manual dexterity.
Reasonable accommodations may be granted to enable individuals with
disabilities to perform the essential functions
LEGAL STUFF
This job description is not designed to contain a comprehensive listing of
activities, duties, or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at any time with
or without notice.
Carvana is an equal employment opportunity employer. All applicants receive
consideration for employment without regard to race, color, religion, gender,
sexual orientation, gender identity or expression, marital status, national
origin, age, mental or physical disability, protected veteran status, or genetic
information, or any other basis protected by applicable law. Carvana also
prohibits harassment of applicants or employees based on any of these protected
categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is
not eligible for visa sponsorship. Must be at least 21 years of age and possess
a valid driver's license. Must be able to read, write, speak, and understand
English"
