Hiring for us healthcare medical billing team lead - chennai
HCLTech · Chennai, India
FULL TIMEpermanent
Job Description
Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai
Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead
RESPONSIBILITIES :
Responsible for the day-to-day management of 7 – 25 front level employees
Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
Assist with attendance documentation, weekly timesheet validation and schedule adherence.
Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
Timely response to mails
SKILLS AND COMPETENCIES
Microsoft Office (Excel and PPT Preferred)
High proficiency in communication (Written and spoken)
Focuses on delivering a positive customer experience
Proven leadership experience. Should be a team player.
FORMAL EDUCATION AND EXPERIENCE
Bachelor’s degree in any stream and progressive work experience in Healthcare RCM
5-8 years of overall experience
Note:
Looking for candidate with an immediate to 45-day notice period.
Candidates must have complete set of relieving/Experience letters from all previous employers
Interested candidates, kindly register below link HCLTech _ RCM AR_ Team Lead _ Chennai – Fill out form or share your profile to Yuvapriya.b@ with below given details.
T. Exp:
R. Exp:
CCTC:
ECTC:
Notice period:
Current location:
Location : Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead
RESPONSIBILITIES :
Responsible for the day-to-day management of 7 – 25 front level employees
Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
Assist with attendance documentation, weekly timesheet validation and schedule adherence.
Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
Timely response to mails
SKILLS AND COMPETENCIES
Microsoft Office (Excel and PPT Preferred)
High proficiency in communication (Written and spoken)
Focuses on delivering a positive customer experience
Proven leadership experience. Should be a team player.
FORMAL EDUCATION AND EXPERIENCE
Bachelor’s degree in any stream and progressive work experience in Healthcare RCM
5-8 years of overall experience
Note:
Looking for candidate with an immediate to 45-day notice period.
Candidates must have complete set of relieving/Experience letters from all previous employers
Interested candidates, kindly register below link HCLTech _ RCM AR_ Team Lead _ Chennai – Fill out form or share your profile to Yuvapriya.b@ with below given details.
T. Exp:
R. Exp:
CCTC:
ECTC:
Notice period:
Current location:
Details
| Company | HCLTech |
| Location | Chennai, India |
| Type | FULL TIME |
| Niche | healthcare |
| Experience | permanent |