Deputy manager

CHANDIGARH UNIVERSITY · India

Role Overview:

We are looking for a high-performing Deputy Manager – Counseling to lead tele-

counseling operations. This role requires a strong leader with proven experience in

inside sales, tele sales, and team management, capable of driving conversions and

improving the overall admissions funnel.

Key Responsibilities:

Team Leadership & Management

 Manage, lead, and motivate a team of 35–80 tele-counselors

 Set clear targets and ensure consistent performance delivery

 Conduct regular team reviews, feedback sessions, and performance evaluations

 Drive team engagement and reduce attrition

Sales & Conversion Management

 Drive admission conversions, revenue targets, and enrollment numbers

 Handle inbound & outbound calling strategies for lead conversion

 Ensure effective follow-ups and closure of prospective student leads

 Optimize sales funnel, conversion ratios, and lead lifecycle management

Call Center Operations

 Monitor daily calling activities, productivity, and quality metrics

 Manage dialer systems, lead allocation, and call distribution

 Ensure adherence to scripts, compliance, and quality standards

 Improve operational efficiency and turnaround time

Training & Development

 Coach and mentor team members on sales skills, objection handling, and counseling

techniques

 Develop future team leaders within the team

Data Analysis & Reporting

 Track KPIs, conversion rates, revenue metrics, and team performance

 Prepare daily, weekly, and monthly MIS reports

 Use data insights to improve strategy and decision-making

Key Skills Required:

 Tele counseling / Team Handling / Inside Sales

 Admissions Counseling / Student Conversion

 Team Handling (35–80 members)

 Revenue Generation & Target Achievement

 Lead Management & Funnel Optimization

 KPI Tracking & Performance Management

 Communication, Negotiation & Leadership Skills

Eligibility Criteria:

 Minimum 6+ years of experience in team Handling / call center / admissions / inside sales

 Proven experience managing 35–80 team size

 Strong background in sales, revenue generation, and target-driven roles

 Experience in Ed-Tech / Education sector preferred

 Graduation is mandatory

What We Offer:

 Competitive salary package (₹60 K–₹75 K in-hand)

 Fast-track career growth in a reputed organization

 Exposure to high-volume admissions and sales operations

 Learning & development opportunities

 Dynamic, performance-driven work culture

Contact Details: