Digital HR & AI Manager

UBL - United Bank Limited · Karachi, Karachi District; Sindh, Pakistan

The Digital HR & AI Manager will bridge HR and UBL's technology teams to translate business needs into secure, practical digital and AI solutions. The role requires strong practical knowledge and hands-on understanding of AI/ML and Generative AI, including LLMs, RAG, AI agents, multimodal models/tools, prompt engineering, model/tool evaluation, APIs, and local/offline AI approaches. The role will support end-to-end solution delivery, targeted solution development, and AI capability building and adoption across HR.

Job Responsibilities:

Digital HR & AI Solution Delivery

• Translate HR needs into clear BRDs, functional requirements, user specifications, process flows, and acceptance criteria.
• Work with IT, AI, and technical teams across design, development, testing, UAT, deployment, and post-go-live support.
• Assess and recommend appropriate AI models, tools, and approaches for HR use cases, considering accuracy, security, privacy, integration, cost, scalability, and responsible use.
• Track milestones, risks, issues, dependencies, and vendor/partner deliverables to ensure timely and quality delivery.

Applied AI & Technical Enablement

• Develop or prototype focused Digital HR/AI solutions, automation utilities, dashboards, and integrations where business needs can be addressed efficiently.
• Design practical use cases using LLMs, RAG, AI agents, analytics, and multimodal AI across text, image, video, and voice, including local/offline options where required.

Security, Governance & Quality

• Coordinate with Information Security, IT Governance, and relevant teams to embed security, privacy, access control, data protection, and Responsible AI requirements throughout the solution lifecycle.
• Coordinate functional, integration, UAT, security, and production-readiness activities; monitor adoption, performance, user feedback, and improvement opportunities.

AI Capability Building & Adoption

• Maintain current knowledge of the AI ecosystem, models, tools, capabilities, limitations, and emerging practices; translate this knowledge into practical HR use cases, demos, awareness sessions, and training.

Partner with Learning & Development, AI, technology, and transformation teams on wider AI capability-building and adoption initiatives.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science, Information Technology, MIS, Business Analytics, or a related discipline.
• 2+ years of relevant experience in Digital/AI solution delivery, business analysis, application implementation, software/AI development, or a related area, with practical exposure to AI/Generative AI models, tools, prototypes, or use cases. Experience working across business and IT/development teams is preferred.

Job Specific Skills:

• Strong practical knowledge of AI/ML and Generative AI, including LLMs, RAG, AI agents, prompt engineering, model evaluation, and understanding of AI capabilities, limitations, and risks.
• Hands-on familiarity with leading AI models, platforms, and APIs such as OpenAI/ChatGPT, Microsoft Copilot/Azure OpenAI, Google Gemini, Anthropic Claude, open-source models, and local/offline AI approaches.
• Good understanding of multimodal AI across text, image, video, and voice, with the ability to evaluate AI tools/models for business fit, accuracy, security, privacy, cost, and responsible use.
• Working technical and delivery knowledge of Python, REST APIs, SQL/databases, integrations, dashboards, deployment environments, BRDs/functional requirements, UAT, and SDLC/Agile delivery.