Hr customer support

Job Summary

HR Customer Support Associate

Bengaluru(Bellunder) / Pune(Magarpatta)/Mumbai (Vikroli west) Location.

We are looking for an HR Customer Support Associate to provide high-quality support through calls, emails, and chats. This is an HR support role with customer support responsibilities, focusing on assisting candidates and resolving queries while ensuring 100% issue resolution and customer satisfaction.

Shift & Work Schedule

Shift: US Time Zones Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun) Flexible to work as per business requirements

Looking for freshers or experienced professionals who are genuinely interested in building a career in Voice Process / Customer Support. Candidates from any domain/background can apply if they have excellent communication skills and are passionate about customer interaction.

Voice / Email / Chat Support

6-Month Contract Role

US Shift & Rotational Week-offs

Locations: Mumbai | Pune | Bangalore

WFO/Hybrid (as per business requirement)

International BPO experience is a plus, but not mandatory

If you have strong communication skills and are interested in a voice process role, share your updated cv at Sonam.srivastava@ or DM me.

Key Responsibilities

Handle inbound calls, emails, and chats and log interactions accurately in the system Provide Tier 2 HR customer support and resolve candidate/customer queries effectively Support candidates with recruitment-related queries (fresh applicants & rehires) Guide customers on self-service portals and navigation support Follow standard escalation procedures for unresolved issues Ensure adherence to SLA targets, quality standards, and compliance guidelines Conduct security verifications in line with company policies and GDPR guidelines Make outbound calls when required Maintain and update process repositories such as DTPs, Knowledge Base, and Share Point Collaborate with peers and supervisors for smooth process operations Maintain punctuality, attendance, and operational discipline Minimize customer complaints and escalations through effective customer handling

Skills Required

Excellent verbal and written communication skills Good technical aptitude and ability to learn quickly Familiarity with ticketing systems (Service Now preferred) Knowledge of ERP systems and MS Office Suite Strong problem-solving and customer handling skills Ability to work in a fast-paced and high-pressure environment

Experience

Freshers are welcome Prior international BPO / HR support experience preferred

Personal Attributes

Positive attitude and customer-focused mindset Strong team player with collaboration skills High level of integrity and discipline Quick learner with attention to detail Result-driven and flexible as per business needs