Customer Service Representative

Job Title: Customer Support Representative Location: On-site – Netaji Subhash Place (NSP), New Delhi Company: XTREMEX Employment Type: Full-time About the Role We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience. Responsibilities Respond to customer queries via WhatsApp, Email, Instagram, and Phone. Handle order tracking, delivery updates, returns, exchanges, and refunds. Resolve customer complaints professionally and efficiently. Coordinate with logistics and warehouse teams to resolve order issues. Maintain accurate records of customer interactions. Escalate complex issues to the relevant team