ServiceNow CMDB / CSDM Technical Lead (Pune On-site)

Job Title: ServiceNow CMDB / CSDM Technical Lead (Pune On-site) Experience: 6–10 Years Domain: ITSM / ITOM / ServiceNow Job Summary We are looking for an experienced ServiceNow CMDB / CSDM Technical Lead with 6–10 years of overall ITSM/ITOM experience , including 4 years of hands-on ServiceNow CMDB experience . The ideal candidate will have strong expertise in CMDB architecture, CSDM, Configuration Management, ITOM, Discovery, Service Mapping, data governance, and enterprise-scale ServiceNow implementations . The role will be responsible for leading CMDB architecture, CSDM adoption, data quality, governance, integrations, and continuous improvement initiatives. Key Responsibilities Lead the design, implementation, and continuous improvement of enterprise-scale ServiceNow CMDB solutions . Define and govern CMDB architecture, CI classes, attributes, relationships, service models, and CI lifecycle management . Drive CSDM adoption and ensure alignment between Business Applications, Business Services, Technical Services, and CMDB data structures. Establish and maintain CMDB/CSDM governance frameworks, standards, data models, and best practices . Drive CMDB data quality, completeness, correctness, compliance, and governance initiatives. Design and implement CI lifecycle automation using REST/SOAP APIs, JavaScript, Glide APIs, Flow Designer, and ServiceNow workflows . Ensure CMDB alignment with ITIL Configuration Management practices and ITOM capabilities. Provide technical leadership for Discovery, Service Mapping, Event Management, and Cloud Management . Establish accurate service-to-infrastructure relationships and end-to-end service visibility using CSDM principles. Integrate CMDB data from multiple enterprise sources and ensure data consistency and integrity. Conduct architecture reviews, impact assessments, technical evaluations, and solution design workshops . Collaborate with business stakeholders, ServiceNow Architects, Product Owners, and technical teams to translate requirements into scalable CMDB/CSDM solutions. Act as the CMDB technical lead, providing mentorship, driving cross-functional collaboration, and guiding teams on CMDB governance, CSDM adoption, Configuration Management, and ServiceNow best practices. Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. ServiceNow Certified Implementation Specialist – Data Foundations (CSDM & CMDB) preferred. ServiceNow Certified System Administrator ( CSA ) preferred. ITIL Foundation Certification (preferred). Experience with enterprise-scale CMDB implementations, CSDM adoption, Discovery, Service Mapping, and multi-source data integration.