Inside sales & crm coordinator

We're Hiring | Inside Sales & CRM Coordinator

Location: Lower Parel, Mumbai

Employment Type: Full-Time

Experience: 2–3 Years

Salary: ₹18,000 – ₹22,000 per month

About the Role

We are looking for an organised and proactive Inside Sales & CRM Coordinator to support our Inside Sales & CRM Manager in managing customer/dealer relationships, sales coordination, follow-ups, order tracking, and CRM activities.

This is not a pure tele-sales calling role. The position involves coordinating with customers and internal teams, maintaining sales records, tracking follow-ups and orders, and supporting the Manager in ensuring smooth day-to-day sales operations.

Key Responsibilities

Assist the Inside Sales & CRM Manager with day-to-day sales and customer coordination. Coordinate with dealers, distributors, retailers, EPC customers, and other business contacts as required. Assist with customer inquiries, requirements, quotations, orders, and follow-ups. Track quotations, orders, deliveries, payments, and pending requirements. Coordinate with Sales, Accounts, Inventory, and Warehouse teams for order-related activities. Maintain and update CRM/ERP records, customer details, order information, and follow-up status. Make follow-up calls and messages to customers/dealers wherever required. Assist in preparing basic sales, order, customer, and follow-up reports. Help identify pending or missed follow-ups and bring them to the Manager's attention. Support the Manager in maintaining existing customer/dealer relationships and sales coordination. Assist with other sales and CRM-related activities as required.

What We're Looking For

Postgraduate in any discipline. 2–3 years of experience in Inside Sales, Sales Coordination, CRM, Customer Relationship Management, or a similar role preferred. Experience with dealers, distributors, retailers, or B2 B customers will be an advantage. Basic understanding of CRM/ERP systems and MS Excel/Google Sheets. Good communication skills in Marathi, Hindi, and English. Strong follow-up, coordination, and organisational skills. Proactive and responsible approach to work. Ability to coordinate with multiple teams and manage day-to-day tasks effectively. Willingness to learn and grow within a fast-paced business environment.

Why Join Us?

Work closely with the Inside Sales & CRM Manager and gain practical sales experience. Get exposure to Sales, CRM/ERP, Accounts, Inventory, and Operations. Learn how customer relationships and B2 B sales processes are managed. Opportunity to develop strong coordination, communication, and sales skills. Grow with a developing organisation and take on greater responsibilities over time.

Interested?

If you are organised, good at follow-ups and coordination, enjoy communicating with customers, and want to build your career in Inside Sales and CRM, we'd love to hear from you!

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