Communications Center Supervisor

A university public safety department needs an experienced Communications Center Supervisor to lead its 24/7 emergency communications operation on a short-term basis. This is a civilian, non-sworn leadership role. You’ll oversee dispatch staff, keep the center compliant with state 911 standards, and step in on the console whenever operations call for it.

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What you’ll doLeadership and operationsManage the day-to-day operation of a round-the-clock public safety communications centerBuild and maintain shift schedules for dispatch staffSet performance expectations, conduct evaluations, and recommend additional training where neededTrain new dispatchers and deliver ongoing in-service trainingLook into concerns about center operations and prepare written findings or corrective action recommendationsMake sure the team stays professional, courteous, and service-focused with everyone who contacts the centerSystems and complianceKeep the center in line with state 911 call-taking and response requirementsOversee access to the CJIS network and maintain your own CJIS certificationCoordinate upkeep of radio, phone, camera, and computer systems, place repair calls, and track service contract renewalsSupervise recordkeeping for Clery Act and UCR crime reportingCoordinate fingerprinting and background check services as requiredOversee daily parking enforcement records and assign related tasks to dispatch staffDispatch duties (as needed)Operate radio, phone, CCTV, access control, and alarm monitoring systemsRelay information among officers, security staff, callers, and outside agenciesRun record and warrant checks for officersBroadcast descriptions of missing or wanted personsCoordinate with outside agencies on emergency air transport and other mutual aid responsesReview recorded lines and radio traffic for compliance and escalate urgent matters to the shift commanderRespond to emergencies such as fires, threats, and hazardous materials incidents according to department proceduresMaintain duty logs, assignment sheets, and written reports
What you bringSupervisory experience in a 911, police, or public safety communications centerCurrent CJIS certification, or the ability to obtain it quicklyWorking knowledge of Clery Act and UCR reporting (campus experience a plus)Strong judgment under pressure and clear, calm communicationAvailability for a rotating schedule
MINIMUM TRAINGING & EXPERIENCE: CONDITIONS OF EMPLOYMENT:High School Diploma or GED required.Minimum of two (2) years' experience as a Police Communications Operator.Minimum of two (2) years' experience as a manager or supervisor in the law enforcement field. xzbcwsv Possess high level of administrative/secretarial experience, working knowledge of CJIS, NCIC general knowledge of and skilled in generally accepted office practices and procedures;Ability to proofread and edit written documents skilled in the use of word processing, database, spreadsheet software programs, specifically Microsoft Office Suite (Word, Excel and PowerPoint), internet, email and calendar software; ability to maintain confidentiality of information and handle sensitive matters-with- discretion and tactAbility -to- deliver a-skilled-and encouraging imageAbility to comprehend police related materials, multi-task, converse effectively verbally and in writing.