Assistant Manager - Leasing

Own Door · India

About Own Door

Own Door is a pioneering Property Management-as-a-Service provider based in India, partnering with leading property management companies across the United States. One of our key client partners, Next Brick, manages over 700 residential properties across Washington and that's just one example of the scale we operate at. We deliver comprehensive operational support that transforms how our partners do business. Our mission is simple but powerful: “Manage Business, Not Properties.” We believe in transparent, technology-driven, and customer-focused solutions that create meaningful value for our clients and the communities they serve. We're not just managing properties

we’re reshaping how property management works at scale, leveraging cutting-edge technology for operational efficiency and building a reputation for excellence that's opening doors across the industry. As we grow, we're expanding our HR team and looking for an HR Business

Partner to drive collaboration across multiple processes.

Position Overview

The Leasing Manager is tasked with overseeing and managing the leasing process for

residential properties of our clients. This involves leading leasing activities, enforcing

qualification standards, and managing a team of leasing professionals. The role

focuses on maintaining efficient leasing operations, ensuring a positive resident

experience, and upholding high standards for resident qualification. Strong leadership,

technological proficiency, and a dedication to providing exceptional leasing services are

essential for success in this position.

Location : Gurugram (On-site, floor-based)

Shift : Night Shift — 9:00 PM to 6:00 AM

Transport : Company cab provided (pick-up & drop)

Qualification & Experience Required: 4-7 Years of International Voice Experience

Key Responsibilities:

• Lead and manage a leasing team and minimize vacancy on available properties
• Develop and update qualification standards for prospective residents, ensuring
• compliance with fair housing laws.
• Communicate and reinforce property qualification standards to the leasing team.
• Provide guidance on evaluating applicant qualifications, conducting reference checks, and interpreting credit and background reports.
• Implement and utilize technology platforms for leasing, including virtual property tours, online applications, and digital lease signings.
• Ensure team members are proficient in using work tools, such as video conferencing, project management, and communication platforms.
• Oversee the review of rental applications, ensuring thorough evaluation of income verification, references, and other required documentation.
• Collaborate with the team to identify and address any discrepancies or issues in applications.
• Coordinate and optimize virtual property tours for prospective residents.
• Address inquiries and concerns promptly and professionally, maintaining a positive resident experience throughout the leasing process.
• Collaborate with the leasing team to make informed decisions on applicant qualifications.
• Provide final approval for leases and ensure all necessary documentation is complete.
• Stay informed about relevant leasing laws and regulations
• Ensure the leasing team is educated on and compliant with fair housing and other applicable regulations.
• Analyse leasing performance metrics and generate regular reports for senior management.
• Implement improvements and adjustments to enhance leasing efficiency and effectiveness.
• Provide ongoing training and development opportunities for leasing team members.
• Foster a culture of continuous improvement and professional growth within the team.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree is compulsory.
• Excellent communication and leadership skills.
• Proficiency in remote work tools and technologies.
• Detail-oriented with strong organizational and analytical skills.
• Ability to adapt to evolving technologies and industry trends.
• Experience in managing remote teams is a plus.

Working Hours:

Our organization adheres to the following working hour arrangement:

Workdays: Employees work five days a week with fixed off on Saturday and Sunday.

Shift Timings: Our working hours are synchronized with the US Pacific Time Zone.

Shift Duration: Each working shift spans a duration of 9 hours.

Why Choose Us

• We believe in providing a competitive salary and benefits package best in the industry.
• We present great learning opportunities for career growth and development in the real estate industry.
• Foster your professional journey in a vibrant and inclusive work culture that values collaboration and collective success.
• Seize the opportunity to play a pivotal role in enhancing resident satisfaction and contributing to the success of our properties.

If you are ready to join a dynamic team that values excellence, professionalism, and customer satisfaction, apply today to become an Assistant Client Relationship Manager at Own Door Company, where your skills and dedication will contribute to delivering exceptional customer satisfaction for our valued clients and residents. Join us in shaping the future of property management.