Customer Success Engineer

Recro · Uttar Pradesh, India

Customer Success Engineer (Data & Automation)

Location: Gurugram/Noida (Onsite), 5 days/week

Experience: 1-3 Years

Joining Timeline: Immediate

About the Role:

We are looking for a Customer Success Engineer/Technical Support Engineer to provide technical support to enterprise customers, troubleshoot production issues, and ensure seamless operation of cloud-based applications. You will work closely with Engineering, Product, and Customer Success teams to resolve complex technical challenges and deliver an exceptional customer experience.

Responsibilities:

• Troubleshoot and resolve production issues for enterprise customers.
• Investigate incidents using application logs, SQL queries, and monitoring tools.
• Perform Root Cause Analysis (RCA) and drive issue resolution.
• Support REST APIs, webhooks, integrations, and authentication workflows.
• Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.
• Manage customer onboarding, technical implementations, and ongoing production support.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Ensure timely resolution of support tickets while adhering to SLAs.

Requirements:

• 1-3 years of experience in Technical Support, Product Support, Customer Success Engineering, or Application Support.
• Strong understanding of SQL and REST APIs.
• Experience with Postman, webhooks, and API troubleshooting.
• Experience with scripting using Python or JavaScript.
• Exposure to cloud platforms such as AWS, GCP, or Azure.
• Familiarity with Linux, application logs, and production incident management.
• Knowledge of monitoring tools such as CloudWatch, Datadog, Grafana, or similar.
• Basic understanding of Docker and Kubernetes is a plus.
• Excellent analytical, problem-solving, and communication skills.

Good to Have:

• Experience supporting SaaS or enterprise software products.
• Exposure to AI/LLM integrations, workflow automation, or low-code platforms.