Assistant Manager

WNS · Uttar pradesh, India

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence- WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Client Engagement

• Interact with key client stakeholders to understand project requests and business needs, and

communicate project progress/challenges

• Serve as the primary POC for project-related communication to discuss/decide project

timelines/scope and collect feedback

• Undertake teleconference-based project kick-off calls and review meetings
• Identify risks /issues and escalate to the reporting manager (RM) and/or Client Lead (CL)
• Identify up-selling/cross-selling opportunities in conjunction with the CL/RM
• Participate in business proposals and new client pitch-decks to attract new business prospects
• and enhance business growth
• Team and Career Management
• Display exceptional project/team management skills maintaining high levels of motivation and
• work ethic among team members
• Handle difficult situations such as dissatisfaction/disagreement among team members and
• escalate to RM, when essential
• Function as the performance appraiser of 2–5 junior team members and be responsible for their
• overall career management

Training and Organisational Initiatives

• Contribute to different organisational tasks such as hiring, training, and other organisational
• initiatives

Preferred Skills & Experience

• Market research and/or consulting experience of 5–10 years; experience in procurement and

commercial research/strategies is preferred

• Good understanding and knowledge of the Life Sciences industry and dynamics; educational
• qualification in life sciences will be preferred, but not essential
• Through knowledge of various secondary and primary research methodologies (including
• databases such as LexisNexis and Thomson)
• Through knowledge of various secondary and primary research methodologies (including
• databases such as Thomson and LexisNexis)
• Understanding of industry dynamics such as KPIs and frameworks such as SWOT analysis, Porter’s
• Five Forces, and GE-McKinsey Matrix
• Potential of handling a large team of 10-15 employees as a single point of contact for their daily
• operational needs as well as overall needs related to career aspiration, performance,
• expectations, team building etc.
• Team player
• Motivated, fast thinking, dynamic person with strong business acumen
• Motivated and dynamic person with strong business acumen
• Work in demanding and high-pressure situations without compromising on work quality and
• timelines
• Result oriented, self-driven, and solution seeker
• Excellent communication skills, both written and verbal
• Ability to do multitasking with ease
• Ability to take tough/difficult decisions with reason and logic
• Patient, calm, and composed demeanour
• High value system, and fair and judicious in decision-making
• Perseverant and ‘can do’ attitude
• Proactive in reaching out to others beyond his immediate area of responsibility to help/assist
• Able to lead by example
• Subject-matter-expert who can indulge in unprompted knowledge-sharing
• Efficient in handling difficult client and people situations