Operations Analyst
ICON Consultants LP · Westlake, Ohio, United States
FULL TIME
Job Description
***NO THIRD-PARTY VENDORS*** Job Title: Operations Analyst ILocation: Westlake, OH 44145 End-Client: Large Oil & Gas Company Pay: $25 - $30.41/hr. Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available Job Type: 6 – month contract role
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Position Overview:The team has an immediate need for contract support. While the role's current responsibilities are well-defined, the team is undergoing organizational changes that may shift certain duties in the coming weeks.The core objective remains the same: providing end-to-end support throughout the customer sales lifecycle and serving as a key liaison between sales, customers, and internal business functions.
Key Requirements:ExperienceTargeting candidates with 5+ years of relevant experienceAbility to ramp up quickly with minimal trainingStrong multitasking and organizational skillsExperience supporting multiple stakeholders simultaneouslyPreferred BackgroundSales support, customer support, account coordination, or sales operations experienceExperience working in cross-functional environmentsStrong attention to detail with documentation review and process managementComfortable managing customer onboarding and ongoing account support
Role Responsibilities: Sales Team SupportSupport approximately 3-5 Sales RepresentativesPrimarily support the Inside Sales Team based in Westlake, OHMay occasionally support field/outside sales representativesCustomer OnboardingAssist with onboarding new fleet customersGather and validate required documentation, including:Banking informationACH formsDiscount and rebate documentationCoordinate setup activities across multiple internal teamsCross-Functional CoordinationDaily interaction with:Credit TeamAccounting TeamThird-party card companiesSales RepresentativesFleet customersContract & Documentation ManagementReview agreements prepared by Sales RepresentativesValidate accuracy of:DatesPricing schedulesContract detailsManage waiver letters and customer confirmation documentsSalesforce is used to store contract templates and attached documentsOngoing Customer SupportAct as the primary point of contact after onboarding for:Transaction issuesPricing discrepanciesMissing discounts/rebatesGeneral account support inquiries
Customer Environment:The SSA supports two customer groups:Primary CustomersFleet companies and business accountsCustomers with whom sales agreements are negotiatedSecondary CustomersIndividual drivers utilizing fleet accountsMay contact support for transactional or account-related xzbcwsv issues
Technology & SystemsSalesforceStores customer information and agreementsContract templates attached within SalesforceStandard document templates used for agreementsNo DocuSign integration currently in useBusiness provides laptop to contingent worker
Work EnvironmentTeam primarily located in Westlake, OH, onsite hybrid 60/40.Support is generally not dependent on time-zone alignmentWill work closely with local sales staff and internal business partners
Contract InformationCurrent NeedImmediate contract opening to support workload created by recent departureFuture OpportunityTeam is actively growingAdditional SSA openings may arise as sales headcount expandsPosition should be presented as a long-term contract with potential future opportunities, but no formal contract-to-hire commitment currently exists
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Position Overview:The team has an immediate need for contract support. While the role's current responsibilities are well-defined, the team is undergoing organizational changes that may shift certain duties in the coming weeks.The core objective remains the same: providing end-to-end support throughout the customer sales lifecycle and serving as a key liaison between sales, customers, and internal business functions.
Key Requirements:ExperienceTargeting candidates with 5+ years of relevant experienceAbility to ramp up quickly with minimal trainingStrong multitasking and organizational skillsExperience supporting multiple stakeholders simultaneouslyPreferred BackgroundSales support, customer support, account coordination, or sales operations experienceExperience working in cross-functional environmentsStrong attention to detail with documentation review and process managementComfortable managing customer onboarding and ongoing account support
Role Responsibilities: Sales Team SupportSupport approximately 3-5 Sales RepresentativesPrimarily support the Inside Sales Team based in Westlake, OHMay occasionally support field/outside sales representativesCustomer OnboardingAssist with onboarding new fleet customersGather and validate required documentation, including:Banking informationACH formsDiscount and rebate documentationCoordinate setup activities across multiple internal teamsCross-Functional CoordinationDaily interaction with:Credit TeamAccounting TeamThird-party card companiesSales RepresentativesFleet customersContract & Documentation ManagementReview agreements prepared by Sales RepresentativesValidate accuracy of:DatesPricing schedulesContract detailsManage waiver letters and customer confirmation documentsSalesforce is used to store contract templates and attached documentsOngoing Customer SupportAct as the primary point of contact after onboarding for:Transaction issuesPricing discrepanciesMissing discounts/rebatesGeneral account support inquiries
Customer Environment:The SSA supports two customer groups:Primary CustomersFleet companies and business accountsCustomers with whom sales agreements are negotiatedSecondary CustomersIndividual drivers utilizing fleet accountsMay contact support for transactional or account-related xzbcwsv issues
Technology & SystemsSalesforceStores customer information and agreementsContract templates attached within SalesforceStandard document templates used for agreementsNo DocuSign integration currently in useBusiness provides laptop to contingent worker
Work EnvironmentTeam primarily located in Westlake, OH, onsite hybrid 60/40.Support is generally not dependent on time-zone alignmentWill work closely with local sales staff and internal business partners
Contract InformationCurrent NeedImmediate contract opening to support workload created by recent departureFuture OpportunityTeam is actively growingAdditional SSA openings may arise as sales headcount expandsPosition should be presented as a long-term contract with potential future opportunities, but no formal contract-to-hire commitment currently exists