Customer facing associate (intern) - us time zone shift

Customer Facing Associate – Intern (US Shift)

Location: Noida, India (Work from Office) Shift: US Time Zone (EST/PST hours) Department: Customer Support / Client Success Duration: 6 months (with possibility of full-time conversion based on performance) Stipend: Competitive, commensurate with experience Reports To: Customer Support Lead About Fenix Commerce

Fenix Commerce is an AI-powered delivery intelligence platform built on AWS, helping mid-to-large DTC and omnichannel retailers maximize order revenue and order profitability simultaneously. Our products span Estimated Delivery Date (EDD) prediction, carrier rate shopping, order orchestration, ship-from-store routing, post-purchase tracking, and Shipping Agent AI analytics. We work with leading retail and DTC brands across footwear, apparel, and lifestyle categories. About the Role

We're looking for a Customer Facing Associate Intern based in our Noida office who will work US hours to support our American retail and DTC clients in real time. This is a great entry point into customer success and client-facing work for someone early in their career — you'll get hands-on exposure to real client interactions, ecommerce operations, and the inner workings of a fast-growing logistics-tech company, with mentorship from our Customer Support team.

This internship is ideal for someone who enjoys client interaction, has a service-first mindset, and is looking to build a Customer Success or Account Management career path. Strong performers will be considered for full-time conversion at the end of the internship. What You'll Do

Support our front-line team as a point of contact for US-based DTC and retail clients during US business hours Help handle client queries, status updates, and routine communication via email, chat, and calls with clarity and professionalism Learn to triage and document customer issues, coordinate with engineering/ops teams for resolution, and follow up to closure Assist in monitoring client health signals (tickets, SLAs, recurring issues) and flagging risks to the account team Prepare clear written summaries and status updates for internal stakeholders and clients Support onboarding of new clients — helping guide them through setup and early-stage troubleshooting under guidance Build comfort working with client-side ops and ecommerce teams, learning to represent Fenix's brand and tone in every interaction What We're Looking For Communication (non-negotiable): Excellent spoken and written English — neutral/American-accent-friendly phone manner, clear articulation, and the ability to write crisp, professional emails without hand-holding Comfortable working US time zone hours from our Noida office 1-3 years of experience in a customer-facing, support, or client success role Prior experience supporting US DTC or retail brands is a strong plus — familiarity with ecommerce operations, shipping/fulfillment terminology, or platforms like Shopify is valuable Strong ownership mindset — follows through on open issues rather than just logging and forgetting them Comfortable working with internal tools (ticketing systems, Slack, CRM) and picking up basic technical concepts (APIs, webhooks, order lifecycle) to communicate intelligently with clients MBA or bachelor's degree preferred; candidates with strong relevant experience will also be considered Nice to Have Experience in a logistics, shipping, supply chain, or ecommerce-tech company Exposure to tools like Zendesk, Intercom, Hub Spot, or similar support/CRM platforms Prior experience on a voice process or international client-facing role Why Join Fenix Commerce Direct exposure to US retail and DTC brands and real client relationships from day one Clear growth path into Customer Success, Account Management, or Client Strategy roles Work alongside a lean, experienced team solving real problems in delivery and post-purchase experience for high-growth retail brands How to Apply

To be considered for the role, send your profiles to nivedita.nandini@ and Priority will be given to those who submit their video introduction along with their profile.