Customer Solutions Coordinator

Now Hiring - Customer Solutions Coordinator At R Transport, we believe great customer service isn't about answering the phoneit's about solving problems, communicating clearly, and making it easy for customers to do business with us. We're looking for a Customer Solutions Coordinator to become one of the first people our customers interact with. This position plays a critical role in supporting our Territory Managers, Dispatch Team, and Operations by ensuring customers receive prompt, professional, and exceptional service from the first phone call through project completion. If you're organized, enjoy helping people, thrive in a fast-paced environment, and can juggle multiple priorities without breaking a sweat, we'd love to meet you. What You'll Do Answer incoming customer calls, emails, and online inquiries. Assist customers with transportation requests, scheduling questions, and general information. Support Territory Managers by preparing quotes, customer documentation, and project files. Coordinate customer communications before, during, and after projects. Work closely with Dispatch to ensure customer expectations are met. Maintain accurate customer records in our CRM and operating systems. Assist with customer onboarding and account setup. Track project documentation and follow up on outstanding items. Help coordinate customer notifications, permits, manifests, and supporting paperwork when required. Identify opportunities to improve the customer experience. Jump in wherever needed to help the team succeed. Ideal Candidate We're looking for someone who: Loves helping people. Stays calm under pressure. Is exceptionally organized. Communicates professionally in person, on the phone, and by email. Can manage several priorities at once. Enjoys solving problems. Takes ownership instead of waiting to be told what to do. Has a positive attitude and enjoys working as part of a team. If you've ever been described as "the one who keeps everything together," you'll probably fit right in. Environmental, transportation, construction, industrial services, or waste industry experience is highly preferred. Requirements Qualifications 5+ years of customer relations, operations, logistics, project management, or transportation experience, preferably in the environmental services industry. Strong organizational skills. Excellent written and verbal communication. Experience gathering project information and assisting with the preparation of accurate, profitable quotes. Comfortable using Microsoft Office and CRM software. Working knowledge of RCRA and special and dangerous waste logistics in the Pacific Northwest. Work Location The typical schedule is Monday through Friday. Occasional overtime may be required based on customer and operational needs. Occasional travel to R Transport locations and customer or project sites may also be required. This is a full-time, in-office position based at our Fife, Washington office. Compensation