Senior Product Manager-Credit Cards

IDFC FIRST Bank · Mumbai, India

Job Requirements

Role – Senior Manager – Portfolio Management

Function/Department – Credit Card

Location - Mumbai

Job Purpose:

Own portfolio P&L and unit economics; drive lifecycle levers; design affluent collections with Risk; govern benefit costs and migrations; and deliver disciplined MIS, forecasting and reviews.

· Portfolio P&L stewardship and unit-economics governance

· Lifecycle growth levers (activation, usage, spend deepening, attrition reduction)

· Risk partnership and affluent collections strategy

· Inorganic actions (migrations, transitions, sunsets)

· MIS, dashboards, forecasts and budgeting cadence

Primary Responsibilities:

· P&L & Unit Economics

· Build unit-level metrics and P&L with Finance

· Prepare monthly portfolio MIS (spends, activation, attrition)

· Ensure timely monthly budgeting and provisioning

· Track partner-led product costs and profitability (e.g., Maharaja Points)

· Rewards economics and breakage modelling with periodic ROI reviews and benefit rationalization cycles (quarterly/annual).

· Formal EWS (early warning) and behaviour scorecards for affluent cohorts; playbooks for pre‑emptive line controls and treatment paths.

· UPI‑on‑Credit adoption tracking, MCC/category controls, and merchant/category stimulus strategy.

· Formal dormancy and high‑value retention programs.

· Growth & Lifecycle

· Develop acquisition plans and run acquisition campaigns

· Design and execute portfolio growth campaigns to increase activation and usage

· Analyse attrition, upgrades, lifecycle and execute actions

· Plan and execute merchant/platform-led offers

· Disputes & chargeback analytics with TAT governance; systematic fee/interest reversal rules for billing errors; root‑cause loops to other relevant teams

· Analytics & Reporting

· Build and maintain dashboards

· Run forecasts and impact analysis for portfolio changes

· Develop new reports and dashboards to enhance visibility

· Risk & Collections

· Design and manage affluent-specific collections process

· Partner with Risk to monitor credit performance

· Inorganic & Transitions

· Design and execute migration plans (e.g., Vistara)

Secondary Responsibilities :

· P&L fluency & unit-economics

· Experimentation & measurement

· Analytical skills (SQL/Excel), dashboarding

· Cross-functional orchestration

· Risk/collections literacy (roll, flow, cure strategies) for premium books.

· Understanding of chargeback regimes (Visa/Mastercard) and issuer dispute ops.

· Regulatory knowhow: RBI card conduct (consent for CLI/closures/billing).

· Executive communication: crisp BRDs/PRDs, monthly business reviews, and escalation notes.

Managerial & Leadership Responsibilities

· Positive, collaborative attitude, Prolific communicator

· Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers

· Experience in managing multiple cross-functional opportunities and projects in parallel

· Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations

Qualifications: MBA Marketing / Finance / Graduate

Industries : Banking, Fintech

Experience:

· 7–10 years in portfolio mgmt/risk/analytics

· Hands-on MIS/reporting & P&L ownership

· Ability to translate insights into targeted actions