Operations executive

ACCORDIBLE · Mumbai, India

Role: Operations Executive

Department: Soft Services / Technical Services / Manpower Services Operations

Location: Mumbai / Navi Mumbai

Experience: 4–8 years in Facility Management / Manpower Operations

Role Summary

We are hiring a proactive and structured Operations Executive to manage end-to-end operational control across 8 to 15 client sites within an assigned cluster. This is a field-active, accountability-first role responsible for daily manpower deployment verification, attendance accuracy, issue resolution, client communication, payroll input validation, site audits, and MIS reporting. The ideal candidate is not a data-entry person – they are an analytical operations controller who verifies field data, drives closures, manages clients, and ensures that every site is running at full contracted strength with zero service gaps .

Key Responsibilities

• Verify daily attendance across all cluster sites; identify gaps, absenteeism, and replacement requirements.

• Coordinate manpower backfills and temporary replacements to maintain 100% deployment fulfillment.

• Review field site visit reports daily; conduct independent site visits for ground-level verification.

• Act as the primary client interface for operational issues, complaints, and manpower status updates.

• Validate payroll inputs, OT logs, rosters, and leave records before payroll cut-off.

• Maintain live issue trackers across all sites with owner, status, and resolution timelines.

• Prepare and submit Daily Attendance Dashboard, Weekly MIS, and Monthly MIS reports on time. • Coordinate toolbox talks, SOP refresher sessions, and induction training with documentation.

• Ensure compliance with grooming, uniform, PPE, ID card, onboarding, and statutory documentation standards.

• Review EOD updates from Field Executives and plan next-day priorities and site visit schedules.

Required Skills

• Multi-site manpower operations and deployment control

• Client communication and complaint handling

• Attendance and payroll verification

• Excel, MIS, and reporting discipline

• Issue tracking, follow-up, and escalation handling

• Site audit and compliance monitoring

• Team coordination and supervisory oversight

• Operational pressure management

Experience

• 4–8 years in facility management, manpower services, soft services, technical services, or related manpower-intensive operations.

• Minimum 3 years of direct multi-site manpower deployment and attendance control experience. • Prior experience in client coordination, payroll verification, OT management, and MIS reporting.

• Team handling experience – managing Site Executives, Supervisors, or ground manpower teams.

Education

• Graduate in any discipline. Diploma or degree in Facility Management / Operations is preferred.

• Proficiency in MS Excel, Word, and Power Point is mandatory.

Preferred Industry Background

• Facility Management | Housekeeping | Technical / MEP Services | Manpower Supply | Security Services | Hospitality Engineering | Industrial Services