Customer Service Specialist

Location: Outer Ring Road, Banaswadi, Bangalore Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off) Role type: Phone-based & client-facing | D2C premium brand | Not a store role Sunday ( is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service. Role Overview As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth delive