Operational Specialist

Operations Specialist – Financial Services Firm
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Location: Ballantyne, NC (On-site, Full-time)Work Environment: On-site — training in Belmont, with primary placement at our client's Ballantyne officeRole SummaryWe're hiring an Operations Specialist on behalf of our client — a growing financial services firm based in the Charlotte, NC metro area. This role plays a critical part in the firm's continued expansion into a new office, taking full ownership of client-facing account operations for that location. The ideal candidate is a seasoned, confident operations professional who thrives working autonomously and isn't afraid to hold firm on process.Core ResponsibilitiesFacilitate new client account openings, ensuring documentation is complete and accurateProcess in-force service requests, including beneficiary changes, transfers, and account updatesServe as the primary point of contact between advisors and clients once a prospect converts to a clientManage annuity, life, long-term care, and brokerage account processingMaintain client records across the firm's CRM and related systemsEnsure all account activity complies with firm policy and industry regulationOperate independently at a satellite office location, escalating appropriately when neededUphold firm processes consistently, including when an advisor requests an exceptionCandidate Profile3-5 years of experience in financial services operations, with direct exposure to custodial platforms (Schwab, Fidelity, or similar)Comfortable in a fast-paced environment and able to ramp up on new systems within 60-90 daysConfident, professional, and capable of working independently with minimal day-to-day oversightStrong communicator who is comfortable being the primary client contactSeries 65/66 and life & health licensing are a plus, not requiredCompensation and BenefitsBase salary of $55,000 to $75,000, depending on experienceAnnual performance-based bonus401(k) planProfessional development and training opportunitiesA supportive, collaborative team environmentWork Environment and CultureThis is a full-time, on-site role based in the Charlotte metro area, with initial training at our client's Belmont location before transitioning to their Ballantyne office. xzbcwsv Our client values direct communication, accountability, and strong client relationships, and operates in a fast-paced, close-knit environment where every team member's follow-through matters.