US Sales & Account Manager

SwiftSku (YC W21) · India

Job description:

Location: Ahmedabad, Gujarat

Job Type: Full-Time

Work Model: 5 Days Work from Office

Shift: US Shift | 6:30 PM–3:30 AM IST

Experience: 2+ years in US/International Sales or Account Management

Languages: Fluent English and Gujarati are mandatory; Hindi preferred

Important Requirements

Please apply only if you:

• Have experience working with US or Canadian customers.
• Have worked in outbound sales, cold calling, business development or account management.
• Are comfortable working permanently in the US night shift.
• Can work five days a week from our Ahmedabad office.
• Speak fluent English and Gujarati.
• Are comfortable with individual targets, customer calls and CRM-based follow-ups.

This is not a remote, hybrid, field-sales or domestic retail-sales position.

About SwiftSku

SwiftSku is a Y Combinator-backed technology startup helping family-owned convenience stores across the United States operate more efficiently and grow their businesses.

Our co-founder, Mit Patel, grew up helping his family run their convenience store. This experience gave SwiftSku a deep understanding of the challenges faced by independent store owners.

Through our Point of Sale ecosystem and mobile technology, we make everyday store operations simpler, faster and more efficient.

About the Opportunity

We are looking for customer-focused sales professionals who can contribute in one or both of the following areas:

• Acquiring new US customers through outbound prospecting and consultative selling.
• Managing existing customer accounts, improving product adoption, strengthening relationships and identifying growth opportunities.

Based on your experience and strengths, you may be considered for a US Sales, Business Development or Account Management position.

Key Responsibilities

• Connect with US-based business owners and decision-makers through outbound calls, emails and other prospecting channels.
• Conduct cold calls, discovery conversations and product presentations.
• Understand customer requirements and recommend suitable SwiftSku solutions.
• Handle objections, negotiate professionally and move qualified opportunities towards closure.
• Manage customer accounts and build strong, long-term relationships.
• Conduct regular customer check-ins and structured account reviews.
• Support customer onboarding and help customers get maximum value from SwiftSku.
• Identify opportunities for upselling, cross-selling and supporting additional store locations.
• Recognize early signs of customer dissatisfaction and take proactive steps to prevent churn.
• Maintain accurate call notes, pipeline updates, customer information and follow-up activities in the CRM.
• Collaborate with Sales, Account Management, Support, Product and Leadership teams.
• Consistently achieve individual calling, conversion, retention and revenue targets.

Required Experience and Skills

• Minimum 3 years of relevant experience in US sales, international sales, business development or account management.
• Proven experience communicating with customers or prospects in the United States or Canada.
• Hands-on experience in one or more of the following:
• Outbound cold calling
• B2B or SaaS sales
• Inside sales
• Lead generation and qualification
• End-to-end sales
• Client relationship management
• Account management
• Customer retention
• Upselling and cross-selling
• Excellent spoken and written English communication skills.
• Verbal fluency in Gujarati is mandatory.
• Strong objection-handling, negotiation and problem-solving skills.
• Ability to communicate calmly and professionally with frustrated customers.
• Comfortable working with targets, CRM systems and structured follow-ups.
• Strong ownership, resilience and adaptability in a fast-moving startup environment.
• Experience in SaaS, software, IT services, technology, fintech, healthcare technology or other B2B solutions is preferred.

Ideal Candidate

You may be a strong fit if you have worked as a:

• US Sales Executive
• International Sales Executive
• Business Development Executive or Manager
• Inside Sales Representative
• SaaS Sales Executive
• Account Manager
• Key Account Manager
• Client Success Manager
• Customer Success Manager
• Customer Retention or Growth Manager

Why Join SwiftSku?

• US Market Exposure: Work directly with American businesses and customers.
• Career Growth: Grow into Sales, Account Management or leadership roles based on performance and ownership.
• Startup Experience: Work in a fast-paced, high-impact, Y Combinator-backed company.
• Meaningful Work: Help family-owned convenience stores across America succeed.
• Continuous Learning: Receive coaching, feedback and opportunities to develop your skills.
• Collaborative Culture: Work with an ambitious team that values ownership, speed and customer success.