Experience lead (ux/cx strategy)

Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

Experience: 8–10 Years

Location: Pan India

Work Mode: Onsite

Salary: Best in the Market

Must-Have Skills

Experience Strategy & Design Leadership Customer Journey Mapping & Service Blueprinting Sitecore XM Cloud / Sitecore AI Sitecore CDP & Personalize Sitecore Experience Edge Dynamics 365 Azure Services Omnichannel Experience Design Accessibility & Personalization CRM & CMS Capabilities

Key Responsibilities

Define personas, customer journeys, and service principles. Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs. Lead customer research and translate insights into experience strategies. Govern design quality across implementation teams. Drive personalization strategies using Sitecore CDP and Experience Edge. Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

Strong executive stakeholder management. Workshop facilitation and strategic storytelling skills. Experience leading cross-functional teams. Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.

madan.kumar@

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