Director of Support & AI-Driven Customer Experience (Remote)

Harris Computer · United States

Cayenta, a division of Harris, seeks a Director of Support Services to lead the Support organization, drive operational excellence, and enhance customer experience. This remote role welcomes candidates in the US and Canada, with travel about 25%.

The role requires strong leadership and a track record of improving service delivery and efficiency. The successful candidate will manage escalations, collaborate with R&D, Sales, and Finance, and implement scalable processes to support growth,