Team leader - outbound phone banking

ROLE PURPOSE & OBJECTIVE:

Responsible for managing a team of 15 to 20 Officers & Senior Officers of Outbound customer service Sales lead generation through various campaigns targeted on outbound sales calling for new customer acquisition. Track conversion across campaigns and products. Assists internal verticals in understanding sales opportunities and generate leads across product lines. Conduct basic training for tele callers for their campaigns. Monthly target adherence Increase lead conversion from cross selling Value Generation from campaigns Regular follow up with business team and coordinating with branches and other alternate channels Design new campaigns Market available training opportunities to employees and provide necessary information Provide performance feedback to team members & responsible for the professional development of the members. Customer retention checks. Conduct basic training for tele callers for their campaigns.

Qualification : Any Degree

Experience : 5 to 8 Relevant