Head of Operational Analysis

We're hiring a Head of Operational Analysis to take senior ownership of charge issuance, pre-legal collections, and fault management.This is not a pure analytics or dashboarding role.It's an operational control position for someone who can run high-volume processes day to day, spot issues early, and improve performance using data as a tool.Small errors in these areas can have major revenue and client impact - this role exists to prevent that.What you'll doOwn the end-to-end charge issuance lifecycle, including delivery against monthly targetsOwn the pre-legal collections process, ensuring accuracy, controls, and timely executionLead the fault management function, driving resolution speed, root cause analysis, and performance improvementMonitor day-to-day operations, identify issues, and prevent repeat failuresTranslate insight into action: controls, SOPs, escalations, and measurable process changesAct as a senior escalation point across Operations, IT, Compliance, and Client teamsLead and develop in-house and offshore teamsDrive automation and continuous improvement in high-volume environmentsWhat we're looking forProven experience owning operational processes with clear performance targetsStrong operational control / continuous improvement mindsetExperience in high-volume, risk-sensitive environmentsAbility to diagnose issues, identify root causes, and fix them permanentlyStrong SQL and Excel skills to self-serve analysis (Power BI helpful but not core)Confident leader, comfortable operating at pace and taking accountabilityThis is not a Power BI specialist role. We're looking for someone who can run the "factory" and improve how it runs, using data to do it. #J-18808-Ljbffr