VP, Field Operations

Daybreak Health · Remote, United States

About the role

This role owns workforce management for our largest revenue channel: clinician capacity, retention, utilization, and credentialing throughput. The day-to-day job is building and running the systems that get us enough clinicians, seeing enough sessions, at the right cost.
We are scaling this channel fast while holding the line on margin, and we need someone who owns it full time and can turn chaos into a repeatable system. You will work across Clinical, Recruiting and Credentialing, Operations, Finance, Product and Engineering, and Go-to-Market. You will manage stakeholders who do not report to you, present directly to executives, and have clear line of sight into the revenue and cost you move.
Workforce management. Clinician capacity planning, retention, utilization, and credentialing throughput. Gross margin and unit economics. Translating workforce performance into cost and margin impact, and making the tradeoffs visible.
Performance analytics and root-cause work. Digging into operational and financial data yourself to find where performance is moving, what is driving it, and what to do about it.
Cross-functional performance management. Turning data and forecasts into clear recommendations and priorities for Clinical, Recruiting and Credentialing, Ops, Finance, Product, and GTM, then partnering with the leaders who own execution inside those teams.
Clinical review operations. The workflows, throughput, SLAs, and dependencies that shape program performance, in partnership with Clinical leadership. Clinical judgment and quality stay with Clinical.
Workforce or capacity planning experience. Forecasting supply and demand, managing a distributed or contract workforce, or scaling a service delivery team. You investigate performance on your own, spot trends and root causes, and turn data into action instead of waiting on an analytics team to hand you the insight.
Business and financial acumen. You understand how operational decisions land in revenue, unit economics, and gross margin.
You will own a backlog across several workflows and decide what deserves attention when everything feels urgent.
A track record of turning messy, one-off work into documented, repeatable systems.
Real use of AI as an operational tool for analysis, automation, process improvement, and cutting manual work. Digging into dashboards, chasing down individual cases, reconciling conflicting data, building a lightweight fix, or testing a process yourself.
SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or building lightweight internal tools.
Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment.
Outcomes matter more every quarter as we move further into value-based contracts where they drive reimbursement.
Future supply and demand gaps surface early enough for Recruiting, Credentialing, Clinical, and Ops to act.
Performance problems show up in the data before they become fire drills, with a root cause and a recovery plan attached.
Executives have a clear read on program performance, risk, financial impact, and what is being done about it.
Generous equity package
~ Medical, dental, and vision coverage, with Daybreak covering a significant share of premiums for employees and dependents.
~Flexible and unlimited time off, company holidays, and quarterly mental health days
~ Fully remote work from anywhere in the US

Daybreak Health is building the leading digital mental health system for youth. We remove the barriers that keep young people from effective care. We provide virtual and onsite behavioral health care for K-12 school districts and health plans, deliver evidence-based online therapy integrated with technology, and bring the cost of care down through funding partnerships with government agencies and health insurers. Over the next five years we plan to serve more than 25 million youth.
Were a Series B company backed by Union Square Ventures, Lightspeed, Maven Ventures, and Y Combinator.