Yardi Support Specialist

CompanyOur client is a privately held real estate technology consulting firm headquartered in Southern California. Founded in 2010, the company partners with commercial real estate owners, developers, investors, operators, and property managers to implement, optimize, and support enterprise software platforms that improve operational efficiency, financial reporting, and business performance.Known for its consultative, high-touch approach and long-standing client relationships, the firm provides implementation, advisory, business process improvement, reporting, data management, and systems integration services across a variety of enterprise real estate technology platforms. Consultants work directly with executive leadership and operational stakeholders to deliver practical technology solutions supporting accounting, development, construction, asset management, and property operations.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
PositionThis professional will have hands-on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client-facing consulting. You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the “go-toˮ systems person on your team.You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.
ResponsibilitiesServe as a subject matter expert and client-facing support resource for Yardi Voyager, Yardi Elevate, CommercialCafe, and related integrated applications such as Procore, Argus, and VTSTroubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environmentsManage advanced support requests through the ticketing system, includingroot-cause analysis, documentation of findings, timely resolution, and clear client communicationPerform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignmentWork with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development workSupport Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change-management activitiesGuide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issuesCoordinate with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues, communicate risks, and drive resolutionMaintain documentation, including standard fixes, support procedures,client-specific processes, and knowledge base articlesProvide status updates, risks, and recommendations to project management, senior management, and clients as needed
QualificationsHands-on experience with Yardi Voyager in a business, support, administrative, implementation, or systems roleAbility to troubleshoot Yardi issues beyond basic front-end user questions. xzbcwsv Understanding of real estate operations, commercial property management, accounting workflows, or related business processesExperience supporting end users, documenting issues, and communicating solutions clearlyAbility to manage multiple support requests and priorities in a client-facing environmentStrong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environmentMust demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this roleFlexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST, as needed