Front Office Executive

University of Bristol Mumbai · India

Job Title – Front Office Executive

Department: Administration

Location: University of Bristol Mumbai Enterprise Campus

Reporting To: Administration / Operations Manager

Role Overview

The Front Office Executive will be responsible for managing front-office operations and supporting the planning and execution of university events and activities. The role involves regular interaction with students, faculty, staff, visitors, vendors, and external stakeholders to ensure a professional, welcoming, and well-organized campus experience.

Key Responsibilities

1. Front Office & Reception

• Manage the reception and serve as the first point of contact for students, faculty, visitors, and external stakeholders.
• Welcome and assist visitors in a professional and courteous manner.
• Manage visitor entries, appointments, calls, emails, courier deliveries, and general enquiries.
• Coordinate with Security for visitor, vendor, and delivery access.
• Maintain reception area standards and ensure a professional and welcoming environment.
• Maintain front-office registers, records, and documentation.

2. Events & Campus Activities

• Support the planning and execution of university events, workshops, seminars, meetings, student activities, and other campus engagements.
• Coordinate with internal teams, faculty, students, vendors, and external stakeholders for event requirements.
• Arrange venue setup, seating, signage, stationery, refreshments, AV requirements, housekeeping, and event logistics.
• Coordinate vendor and service-provider access and timely deliveries.
• Support guest registration, attendance, and on-site event coordination.
• Conduct pre- and post-event venue checks.
• Maintain event trackers, schedules, and requirement lists.

3. Vendor & Service Provider Coordination

• Coordinate with vendors and service providers for event-related requirements.
• Obtain quotations and assist with basic vendor comparisons.
• Follow up with vendors for timely delivery of materials and services.
• Verify event-related services and materials received.
• Maintain vendor records and relevant documentation.
• Coordinate with Finance/Procurement for invoices, POs, approvals, and payment documentation.

4. Administrative Support

• Assist with day-to-day administrative and operational activities.
• Maintain inventory of stationery, event materials, refreshments, and other office requirements.
• Maintain event trackers, records, and documentation.
• Assist with purchase and replenishment requests.
• Support preparation of reports, presentations, and other administrative documents.

5. Student, Faculty & Visitor Support

• Provide professional and timely assistance to students, faculty, staff, and visitors.
• Respond to routine queries and coordinate with relevant teams when required.
• Assist students and faculty with event, meeting room, and campus activity requirements.
• Record and follow up on requests to ensure timely closure.
• Maintain a high standard of customer service and professionalism.

6. Health, Safety & Compliance

• Support university and building health and safety procedures during events and daily operations.
• Report any safety concerns or incidents to the relevant team.
• Ensure vendors and event service providers follow applicable campus requirements.
• Support emergency preparedness and evacuation procedures when required.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service skills.
• Good organizational and multitasking abilities.
• Strong coordination and follow-up skills.
• Attention to detail.
• Ability to manage multiple events and front-office responsibilities simultaneously.
• Problem-solving and vendor coordination skills.
• Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
• Good record-keeping and documentation skills.
• Professional, approachable, and service-oriented personality.
• Ability to work with students, faculty, staff, vendors, and external stakeholders.
• Flexibility to support events outside regular working hours when required.

Qualifications & Experience

• Graduate in any discipline.
• Degree/diploma in Hospitality, Event Management, Business Administration, or a related field is preferred.
• 2–4 years of experience in front office, administration, hospitality, event coordination, or a similar role.
• Experience in a university, educational institution, corporate, or hospitality environment is preferred.

Key Attributes

• Professional and approachable.
• Service-oriented.
• Proactive and responsible.
• Well-organized and detail oriented.
• Strong coordination and follow-up skills.
• Problem-solving mindset.
• Calm and composed under pressure.
• Reliable and accountable.
• Strong team player.

Key Performance Areas (KPIs)

• Efficient and professional front-office operations.
• Smooth execution of university events and activities.
• Timely coordination of event requirements.
• Effective vendor and service-provider coordination.
• Accurate maintenance of records and event documentation.
• Timely availability of event materials and supplies.
• Positive experience for students, faculty, visitors, and stakeholders.