Team leader

Chandigarh University - HR Department · Punjab, India

Job Summary
The Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
Key Responsibilities

Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.
Conduct daily huddles, performance reviews, and coaching sessions.
Manage team productivity, attendance, and engagement.
Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.
Monitor individual and team conversion performance.
Develop strategies to maximize enrollments and revenue.
Lead Management & Conversion: Ensure proper lead allocation and follow-up.
Track inquiry-to-admission conversion ratios.
Handle high-potential and escalated leads personally when required.
Quality Monitoring: Monitor inbound and outbound counseling calls.
Ensure counselors provide accurate program and admission information.
Maintain counseling quality standards and compliance.
Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.
Analyze conversion data, counselor productivity, and admission trends.
Present performance insights to management.
Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.
Resolve escalations and admission-related concerns.
Maintain high customer satisfaction levels.
Training & Development: Identify skill gaps and conduct training sessions.
Improve counselors' communication, objection handling, and closing skills.
Support onboarding of new team members.

Required Skills
Team Handling & Leadership
Admission Counseling / Education Sales
Lead Conversion & Revenue Management
CRM Management (LSQ, Salesforce, Zoho, etc.)
Call Quality Monitoring
Data Analysis & MIS Reporting
Communication & Stakeholder Management
Coaching and Performance Management

Preferred Qualification
Graduate/MBA preferred.
4–8+ years of experience in Admissions, Education Sales, Ed Tech, or University Counseling.
Minimum 2–3 years of team handling experience.
Experience managing inbound/outbound counseling teams and admission targets.

Interested Candidates can share CV at .

Regards
Riya Sharma
Sr. Executive HR