Customer Service Representative

Job ID: 529312Non-Exempt

If you want to know about the requirements for this role, read on for all the relevant information.
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.


Job Summary
This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.
Job Location
This role will be located at our plant in Auburn, WA.
Job Responsibilities
Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requestsPerform administrative duties for all steps of the departmentsAnswer incoming customer telephone calls in a courteous and professional mannerSupport operations by organizing and implementing administrative systemsKeep timely and orderly records such as daily receipts, files, employee records and any other administrative documentsRespond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous mannerAdministrative and accounting functions such as filing systems, NOVAtime, reports needed for managersReceive, record, and route customer concerns/changes in appropriate mannerAnswer customer inquiries and provides appropriate technical and/or product related informationContact customers when necessary to follow up on customer issues or ordersObtain customer feedback informationEffectively communicate customer issues and concerns to all applicable internal staff membersDocument all contacts, actions, and responses in customer databaseOrganize and maintain the file system; file correspondence and other recordsMaintain working knowledge of products and/or servicesPrepare reports and correspondence as neededOther duties may be assigned as needed
Job Requirements
High school diploma / equivalent2+ years related experienceExcellent verbal and written communication skillsProficient in Microsoft Office (Excel, Word, PowerPoint)Strong organizational skills; able to manage priorities and workflowAble to work independently and as a member of various teamsVersatile, flexible, and willing to work within constantly changing priorities with enthusiasmAble to perform diversified clerical functions and basic accounting proceduresExperience in the construction industry is preferred
Compensation
Hourly target range is $30.00 to $35.00Yearly bonus eligibleVacation hours of two weeks per yearSick leave benefits up to 56 hours per annum401k planShort-Term and Long-Term Disability benefitsEleven paid holidays per yearAnnual Community Volunteer paid day
What CRH Offers You
Highly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. xzbcwsv All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.