Senior associate travel support

Company Overview:

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2 B Saa S model, with a strong presence in the US and India, serving over 500 customers.

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

Description:

Provide exceptional traveler care and customer service to our clients Accurately complete end to end International travel requirements for air, hotel,car, rail. Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible environment, roster off, weekend working, public holidays and festivals Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Excellent communication skills (Both Written and Verbal) Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary. Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants Deliver expectations against individual and shared team key performance indicators Embrace the role of providing a superior consultative value to clients Should be team player and manage show alone if required Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport. Excellent communication skills (Both Written and Verbal) Flexible working in rotational shifts that include night shifts.