Account manager

Select how often (in days) to receive an alert: Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role Reporting to the Sales Manager, this role plays a key strategic part in shaping and driving the global sales strategy across a portfolio of multinational enterprise accounts. You’ll use your commercial acumen, strong market insight, and ability to influence at executive level to partner with Sales, Service, and Sales Engineering teams ensuring sustainable account growth and exceptional customer satisfaction. As an Account Manager, you will take full ownership of your prospect and customer portfolio, leading the global account strategy, building robust account plans, and coordinating the wider account team to deliver results. What you will do Responsible for managing business development activities for high-profile global accounts that lead to the expansion and growth of new business. Develop existing business and executive-level client relationships, cultivate new relationships to uncover new opportunities, develop solutions, and sell strategic Colt services. Build strong relationships and structured contact plans across all three levels of the customer organisation (operational, management, and executive) in all regions. Develop global account management plans based on industry trends and customer analysis, including executive profiles and continuous study of assigned accounts, their industry, business, and emerging trends. Use strong engagement and influencing skills to establish account strategy with key stakeholders (focus of power, focus of receptivity, and focus of dissatisfaction) within each account. Demonstrate a solid understanding of Colt’s full product suite and position solutions effectively. Create customer-facing versions of global account plans to gather input and foster a sense of shared ownership of long-term strategy. Prepare sales forecasts, account status reports, and recommendations to enhance account growth and maximise revenue potential. Manage the financial and operational performance of global and regional accounts and participate in contract negotiations as required. Build a strong internal network across geographies to ensure a coordinated and collaborative approach to managing global accounts. Key performance indicators (financial and non-financial) Results-based Performance: Responsible for global target performance, managing the global pipeline in Colt tools Account Planning Quality: Create and maintain a quality strategic global Account Plan with inputs from global account team. Account Plan assessed during the Quality Account Review Meeting Client Engagement Quality: Client Governance Committees Management Relationships and key contacts Lead a team that plans, develops, designs, negotiates and delivers high value, bandwidth services which contribute to the clients strategic business development Provides high level reporting to Colt Exec on regional plans to secure high value business development Ownership of a range of global clients What we’re looking for Skills