Vice President Operations

Polo Hotels Group · India

Key Responsibilities

Strategic Leadership

• Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.
• Drive operational excellence across all properties.
• Establish annual business plans, budgets, and operational targets for all units.
• Lead expansion, pre-opening, and transition projects across the group.
• Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

• Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group
• Ensure consistent implementation of brand standards, SOPs, and guest service protocols
• Monitor operational KPIs and drive performance improvements across all properties
• Conduct regular property reviews and operational audits
• Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

• Drive achievement of annual revenue and EBITDA/GOP target
• Monitor departmental productivity, payroll percentages, and operational cost
• Ensure optimal utilization of resources and budget
• Review daily, weekly, and monthly business performance report
• Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability
• Lead cost-control initiatives without compromising guest experience

Guest Experience & Brand Standard

• Champion a culture of exceptional guest service across all properties
• Monitor guest satisfaction scores, online reputation, and review platforms
• Drive service recovery initiatives and customer experience enhancement programs
• Ensure consistent luxury hospitality standards across the portfolio

Leadership & Talent Development

• Lead, mentor, and develop General Managers and senior leadership teams
• Build a high-performance culture focused on accountability and results
• Drive succession planning and leadership development initiatives
• Participate in key leadership hiring decisions across the group
• Ensure strong employee engagement and retention practices

Operational Compliance & Risk Management

• Ensure compliance with statutory, legal, safety, and hospitality regulations
• Oversee quality assurance, audit compliance, and risk mitigation measures
• Ensure adherence to food safety, fire safety, and security standards
• Manage crisis situations and business continuity planning

Pre-Opening & Expansion Projects

• Lead all hotel pre-opening activities from an operations perspective
• Support project teams in planning manpower, operating supplies, equipment, and budgets
• Ensure smooth launch and stabilization of new hotels and hospitality ventures
• Develop operational readiness plans for all upcoming projects

Business Development Support

• Provide operational inputs for acquisitions, management contracts, and new developments
• Participate in feasibility studies and market evaluations
• Identify new business opportunities and operational efficiencies