Regional Manager of Operations – Classic Stores
BIRKENSTOCK · New York, New York, United States
FULL TIMEpermanent
Job Description
JOB TITLE: Regional Manager of Operations – Classic StoresLOCATION: NYCREPORTS TO: Senior Director Owned Retail TYPE: ExemptSALARY: $120k -$140
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
OVERVIEW The Regional Manager of Operations – Premium Stores, your role is to lead, support, and elevate the operational performance of full-line retail stores within an assigned region. You are responsible for driving consistent execution of brand standards, operational excellence, and world-class customer experience while maximizing sales, profitability, and talent development. You will oversee day-to-day store operations across a multi-store region, ensuring alignment with company goals, policies, and procedures. This role partners closely with Store Managers, Human Resources, and cross-functional teams to strengthen leadership capability, ensure compliance, and support continued growth. The Regional Manager of Operations reports directly to the Senior Director of Retail and serves as a key field leader translating strategy into store-level execution.
Tasks & Responsibilities:• Ensure all stores within the assigned region are achieving sales targets and operating within approved budgets, including payroll, inventory, shrink, and operating expenses.• Support regional recruiting efforts, staff training, leadership development, and regular team meetings across all stores.• Partner with the Senior Director of Retail to establish daily, weekly, and seasonal sales goals and key performance indicators.• Create, update, and ensure consistent execution of company policies, procedures, and operational standards across full-line stores.• Ensure compliance with company policies, practices, procedures, and applicable employment and operational laws across all locations.Support seasonal inventory planning and provide recommendations related to sell-through,transfers, and return-to-vendor opportunities based on data and store leadership insights.• Review and analyze weekly sales reports, labor metrics, and key performance indicators toidentify trends, risks, and opportunities that impact store performance and profitability.• Spend the majority of time in stores within the region, with limited office days as needed, topromote an extraordinary standard of service, strong brand culture, and leadership benchstrength.• Maintain flexibility to travel extensively for store visits, new store openings, in-storetrainings, meetings, and key retail initiatives.• Support new store openings by coordinating onboarding, training, and operationalreadiness activities.• Lead, coach, and develop Store Managers and store leadership teams, includingsuccession planning and performance management.• Partner with Human Resources to identify opportunities for improvement and take a leadrole in proposing and implementing solutions.• Promote effective use of operational tools and systems, providing hands-on training andreal-time coaching to improve efficiency and execution
JOB DUTIES• Ensure qualified brand representatives and store leaders are recruited and that all requiredinformation is communicated accurately and timely to payroll and Human Resources priorto hiring.• Coach store leadership teams on professional salesmanship, customer engagement, andservice standards to maximize sales and deliver an exceptional customer experience.• Implement and reinforce company training programs to develop store teams andleadership capability.• Ensure annual performance reviews and quarterly goal-setting conversations arecompleted consistently and on time by store leadership teams.• Train, observe, and coach Store Managers and leadership teams to achieve results; activelyparticipate in the performance management process; support ongoing talent developmentand succession planning.• Establish clear expectations for store leadership teams to exceed financial, operational,and people leadership goals.• Support Store Managers in ensuring adherence to Standard Operating Procedures,company programs, and compliance with applicable laws; hold teams accountable forstore conditions, safety, and results.• Conduct regular reviews and meetings related to loss prevention, safety, and operationalcompliance.• Partner with Human Resources on employee relations matters, performance improvementplans, investigations, and interviewing of prospective candidates as needed.• Conduct new hire check-ins and exit interviews when necessary to support retention andcontinuous improvement.
Qualifications:• Bachelor's degree preferred• Related work experience: 5 – 8 years of store leadership experience (retail or service industry)•Physical requirements: able to bend, climb ladders, lift, and move boxes up to 35 lbs.•Strong leadership and ability to motivate people in order to achieve sales objectives.•Excellent verbal and written communication skills.•Willing to work retail hours (i.e. nights, weekends and holidays)
Required:•Experience supporting multiple stores.•Strong problem analysis skills.•Ability to work collaboratively and as part of a team.•Effective written and verbal communications.•Work well as part of an international team, able to communicate across cultures.•Effective time management practices.•Flexibility with schedule as required for on-call schedule or to support planned activities or emergency situations.• Ability to travel and have a flexible work schedule. xzbcwsv 40 - 50 %
BIRKENSTOCK USA, LP IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
OVERVIEW The Regional Manager of Operations – Premium Stores, your role is to lead, support, and elevate the operational performance of full-line retail stores within an assigned region. You are responsible for driving consistent execution of brand standards, operational excellence, and world-class customer experience while maximizing sales, profitability, and talent development. You will oversee day-to-day store operations across a multi-store region, ensuring alignment with company goals, policies, and procedures. This role partners closely with Store Managers, Human Resources, and cross-functional teams to strengthen leadership capability, ensure compliance, and support continued growth. The Regional Manager of Operations reports directly to the Senior Director of Retail and serves as a key field leader translating strategy into store-level execution.
Tasks & Responsibilities:• Ensure all stores within the assigned region are achieving sales targets and operating within approved budgets, including payroll, inventory, shrink, and operating expenses.• Support regional recruiting efforts, staff training, leadership development, and regular team meetings across all stores.• Partner with the Senior Director of Retail to establish daily, weekly, and seasonal sales goals and key performance indicators.• Create, update, and ensure consistent execution of company policies, procedures, and operational standards across full-line stores.• Ensure compliance with company policies, practices, procedures, and applicable employment and operational laws across all locations.Support seasonal inventory planning and provide recommendations related to sell-through,transfers, and return-to-vendor opportunities based on data and store leadership insights.• Review and analyze weekly sales reports, labor metrics, and key performance indicators toidentify trends, risks, and opportunities that impact store performance and profitability.• Spend the majority of time in stores within the region, with limited office days as needed, topromote an extraordinary standard of service, strong brand culture, and leadership benchstrength.• Maintain flexibility to travel extensively for store visits, new store openings, in-storetrainings, meetings, and key retail initiatives.• Support new store openings by coordinating onboarding, training, and operationalreadiness activities.• Lead, coach, and develop Store Managers and store leadership teams, includingsuccession planning and performance management.• Partner with Human Resources to identify opportunities for improvement and take a leadrole in proposing and implementing solutions.• Promote effective use of operational tools and systems, providing hands-on training andreal-time coaching to improve efficiency and execution
JOB DUTIES• Ensure qualified brand representatives and store leaders are recruited and that all requiredinformation is communicated accurately and timely to payroll and Human Resources priorto hiring.• Coach store leadership teams on professional salesmanship, customer engagement, andservice standards to maximize sales and deliver an exceptional customer experience.• Implement and reinforce company training programs to develop store teams andleadership capability.• Ensure annual performance reviews and quarterly goal-setting conversations arecompleted consistently and on time by store leadership teams.• Train, observe, and coach Store Managers and leadership teams to achieve results; activelyparticipate in the performance management process; support ongoing talent developmentand succession planning.• Establish clear expectations for store leadership teams to exceed financial, operational,and people leadership goals.• Support Store Managers in ensuring adherence to Standard Operating Procedures,company programs, and compliance with applicable laws; hold teams accountable forstore conditions, safety, and results.• Conduct regular reviews and meetings related to loss prevention, safety, and operationalcompliance.• Partner with Human Resources on employee relations matters, performance improvementplans, investigations, and interviewing of prospective candidates as needed.• Conduct new hire check-ins and exit interviews when necessary to support retention andcontinuous improvement.
Qualifications:• Bachelor's degree preferred• Related work experience: 5 – 8 years of store leadership experience (retail or service industry)•Physical requirements: able to bend, climb ladders, lift, and move boxes up to 35 lbs.•Strong leadership and ability to motivate people in order to achieve sales objectives.•Excellent verbal and written communication skills.•Willing to work retail hours (i.e. nights, weekends and holidays)
Required:•Experience supporting multiple stores.•Strong problem analysis skills.•Ability to work collaboratively and as part of a team.•Effective written and verbal communications.•Work well as part of an international team, able to communicate across cultures.•Effective time management practices.•Flexibility with schedule as required for on-call schedule or to support planned activities or emergency situations.• Ability to travel and have a flexible work schedule. xzbcwsv 40 - 50 %
BIRKENSTOCK USA, LP IS AN EQUAL OPPORTUNITY EMPLOYER.