Remote Implementation Specialist

Tebra only initiates contact with candidates via email from an official Tebra email address (@ tebra.com , @ patientpop.com , or @ kareo.com ) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra. Your Area of Focus Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period. Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra. Deliver world-class customer service; create engaging and energetic momentum with customers. Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls. Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc. Gather requirements, contact information provide hands-on training as needed by the customer. Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation. Effectively collaborate internally to leverage resources to ensure each customer’s success. Demonstrate exceptional problem solving and ability to navigate customer concerns. Be a product expert and clearly communicate the value of the Tebra product to address all customer needs. Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization. Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle. Your Professional Qualifications 1-2 years of customer facing experience leading or supporting implementations of software solutions. Experience specifically in SaaS environments in a project coordinator or customer success role is a plus. Strong analytical skills, project management or project coordinator background. Excellent communication skills. Good negotiation, conflict resolution and influencing skills. Strong multi-tasking, results oriented skills. Ability to work in a fast-paced environment. (For Recruiter use only) #LI-AH1 #LI-Remote In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On-Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen. Remote Pay Range $26.15 - $27.89 USD About Tebra Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com . Our Values Start with the Customer We get to know our customers - and their patients - and look at the world through their lens. Keep It Simple Healthcare is too complex. We aim to simplify it for everyone. Stay Entrepreneurial We reject the status quo and solve problems with creativity, perseverance, and a bias to action. Better Together We are diverse, humble, and collaborative. We put the team first and win together. Celebrate Success Life is short and joy is underrated. We take time to have fun and celebrate success. Perks