Supervisor, Clinical - USPS EAP

Lucet · United States

Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Annual compensation between $85,000 - $100,000 PLUS an annual performance-based, discretionary incentive. *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.

• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

• Clinical Supervision & Leadership
• Provide clinical leadership and supervision to Staff Counselors, ensuring high-quality, policy-compliant EAP services through consultation, coaching, performance feedback, and professional development.
• Serve as the primary clinical resource for complex, high-risk, and urgent cases, offering 24/7 consultation, crisis support, and oversight to ensure effective and culturally responsive care.
• Quality Assurance & Case Management
• Ensure the consistent delivery of high-quality clinical, consultative, referral, and critical incident services through case reviews, documentation monitoring, and oversight of follow-up needs.
• Provide targeted supervision for new and developing counselors, including those on performance improvement plans, while evaluating critical incident responses and driving continuous process improvements.
• Training, Compliance & Stakeholder Collaboration
• Train and support counselors on benefits, referral resources, client accommodations, and the needs of diverse and special populations to enhance service quality and effectiveness.
• Collaborate with providers and stakeholders to ensure compliant, high-quality service delivery that meets contractual requirements, clinical standards, privacy regulations, and applicable laws.

• Required Qualifications
• Two years of Direct Clinical Supervisory Experience or at least three years of supervised EAP experience.
• Must have experience working in a complex labor-management environment, and must understand labor relations, union operations and grievance procedures
• Any supervisor assigned to perform duties related to clients in other states, e.g., telephonic screening, CISM, assessment, counseling, and referral; back-up for remote locations; and short-term temporary case-management must be licensed or certified in the state where he/she is physically located and have adequate knowledge of the state laws governing mental health issues and clinical practice for the population they are serving. Clinical supervision and consultation must be available (24 hours a day) and used to ensure adequate knowledge of state laws is appropriately integrated into the delivery of services.
• Must have demonstrated capability to complete accurate bio-physical assessments, including substance abuse assessments
• Must have specialized experience/and or training in phone counseling
• Must be knowledgeable about federal and state laws governing privacy, confidentiality, duty to warn and child and elder abuse reporting requirements
• This position requires driving. Employees must have an active driver’s license and must be insurable. Lucet will request a motor vehicle record from the appropriate authority.
• Must be available to support staff in Mountain, Pacific and Alaska/Hawaii time zones
• This position is a federally contracted position with the United States Postal Service. which has specific requirements for all candidates which include:
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report

• The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
• US Citizenship for at least 5 years.

- MVR

• A master’s and/or doctorate degree from an accredited college or university recognized by the corresponding professional association(s) in a clinical mental health field
• A minimum of 5 Years of clinical experience after receiving a graduate degree.
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

• Self-motivated and ability to lead team to achieve Lucet goals
• Ability to engage a wide variety of individuals and excellent organization skills
• Passion for improving lives through behavioral change and wellness
• Proven interest in professional development through specialization, certification and/or advanced degree
• Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approaches to case management
• Demonstrates consistency in professional demeanor in response to all situations regardless of the nature or circumstances of the situation
• Ability to manage multiple tasks in a fast paced, changing environment
• Ability to assume a lead role in ensuring that all objectives are met
• Ability to work within a collaborative, team-oriented environment

• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• For roles requiring driving, employees must be able to operate a motor vehicle safely and comply with all applicable traffic laws for business purposes. This may include varying weather conditions, and extended periods of driving or time away from the home office.